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Director of Rooms

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Four Seasons

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Location:
United States of America , Kapolei, Hawaii

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

150000.00 - 160000.00 USD / Year
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Job Description:

The Director of Rooms forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel or Resort. The Director directs and controls the activities of the Front Desk, Concierge, Club Concierge, Housekeeping, Guest Services, Guest Experience and in some cases Kids for All Seasons program to ensure guests are satisfied and problems are promptly resolved. The Director also works closely with Sales and the Director of Revenue/Reservations to enhance the Hotel occupancy levels and rates.

Job Responsibility:

  • Collaborate with the Executive Leadership Team to set strategic and operational direction
  • Provide leadership, coaching, and feedback, ensuring succession planning and development for Rooms Division managers and future leaders
  • Oversee the selection, training, and evaluation of team members to maintain service excellence
  • Drive performance and efficiency by setting benchmarks, improving processes, and optimizing resources
  • Cultivate strong relationships with guests, VIPs, and long-stay visitors, maintaining a visible presence in operations
  • Partner with the Commercial Division to execute revenue strategies, including suite upselling
  • Oversee quality assurance standards (e.g. LQA, Qualtrics), implementing corrective action plans where needed
  • Manage labour and operational costs through effective scheduling, budgeting, and inventory control
  • Oversee contracts and outsourced services, ensuring quality and cost-effectiveness
  • Lead and complete projects independently or collaboratively, responding to business needs and maximizing opportunities

Requirements:

  • College degree required
  • 5 to 7 years of experience in luxury hotel/resort operations management positions highly preferred
  • Excellent knowledge of all aspects of Rooms Division Operations
  • Strong leadership and interpersonal skills
  • Excellent guest service and problem-resolution skills
  • Flexibility to meet the demands of a 24-hour operation
  • Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills
  • Solid interpersonal and relationship-building skills to work with cross-functional teams
  • Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles
  • Excellent personal presentation and interpersonal skills
  • Ability to multi-task in a high-volume and demanding environment
  • US Work Authorization is required unless candidate is currently in a managerial position at a Four Seasons Location
What we offer:
  • Experience a globally recognized culture of connection, craftsmanship and character, based on a fundamental belief in the power of people
  • Executive level incentive plans, health plans and insurance plans
  • Development opportunities including attending conferences and learning events
  • Competitive Salary, wages, and a comprehensive benefits package
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Dry Cleaning for Managers
  • Complimentary Meals

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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