Director of Rooms Operations Job at Marriott Bonvoy (Fort Myers)

Director of Rooms Operations

Marriott Bonvoy

Location:
United States , Fort Myers

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Director of Rooms Operations must have a strong working knowledge of Marriott brand standards, service culture, and operational compliance. Experience working within a Marriott branded hotel environment — either directly with Marriott International or through a Marriott franchise/management partner — is strongly preferred due to the property's Autograph Collection affiliation and the operational expectations associated with brand performance, guest satisfaction metrics, and audit compliance.

Job Responsibility:

Maintain compliance with Mainsail Lodging & Development company core values
Maintain regular attendance in compliance with Mainsail Lodging & Development’s policy, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming which includes wearing proper professional attire and nametag
Comply at all times with Mainsail Lodging & Development’s standards and regulations to encourage safe and efficient hotel operations
Champion the properties guest satisfaction efforts by ensuring that all stakeholders have consistent and effective processes in place to monitor feedback, maintain high guest touchpoint efforts, and to adapt within their operations when deficiencies are identified
Consistently review and implement as necessary all departmental LSOPs
Prepare team member schedules according to the business forecast, payroll budget guidelines and productivity requirements
Oversee procurement function for the rooms division, ensuring monthly expenditures are in line with business forecast
Maintain a clearly defined inspection process for guestrooms and public areas, assessing cleanliness and condition
Maintain required pars of all housekeeping supplies by ordering all needed supplies and amenities on a monthly/ quarterly basis
Ensure any discipline inventories are conducted on a monthly/quarterly basis as dictated by finance and/or Mainsail company guidelines
Ensure property loss prevention coverage, processes, and standards meet Mainsail company guidelines-this role serves as the property level champion for communication and reporting as it relates to guest incident/property claims
Ensure guest privacy and security by correctly following hotel procedures
Serve as a senior point of contact for highly escalated guest issues
Ensure guest room and public space Preventive Maintenance process are in place
Participate in required M.O.D. (Manager on Duty) coverage as scheduled
Motivate, coach, counsel and discipline all Personnel according to Mainsail Lodging & Development procedures
Monitor work orders and submit to Maintenance Department according to procedures
Maintain a professional working relationship and promote open lines of communication with other managers, team members and all other departments
Respond to emergency situations using information contained in Material Safety Data Sheets. Keep MSDS sheets current and easily available
Maintain and monitor “Lost and Found” procedures and policies according to standards
Ensure all end of month reports are met
Review all operational staff’s worked hours for payroll compilation and submit to accounting on a timely basis
Prepare team member schedule according to business forecast, payroll budget guidelines and productivity requirements
Ensure that no-show revenue is maximized through consistent and accurate billing
Ensure that Ten Day Forecast is completed on a timely basis
Work closely with account on follow up items, I.e.: returned checks, rejected credit cards, team member discrepancies, etc

Requirements:

Experience working in a Marriott International property or with a Marriott franchise/management company is highly preferred
4-year bachelor’s degree preferred
Minimum of 5 years in hospitality related Rooms leadership role preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to effectively present information to individuals or groups
Proficiency with Microsoft Office programs a must, Marriott systems a plus
Due to the operational requirements of an Autograph Collection property, candidates without Marriott brand experience will not be considered unless they possess equivalent luxury lifestyle brand experience (Hyatt Lifestyle, Hilton Curio/Canopy, etc.)
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Corrected vision to normal range
Ability to drive/transport self and others
Ability to travel on occasion for meetings
Long hours sometimes required
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction and provide direction to others
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

What we offer:

Medical, Dental, & Vision
HSA & Flexible Spending Account Options
Basic Life & Disability Plan Options
401K Retirement Plan
Paid Time Off
Holiday Pay
Career Training & Development Opportunities
Tuition Reimbursement
Bereavement Leave
Employee Assistant Program (EAP)
Jury Duty (May vary by state)
Employee Discounts
Employee Referral Bonus
Free meal for all full-service hotel employees

Additional Information:

Job Posted:
March 05, 2026

Expiration:
April 13, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Marriott Bonvoy - All Job Offers

Job Link Share:

Director of Rooms Operations

Marriott Bonvoy

Location:
United States , Fort Myers

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

Expiration:
April 13, 2026

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