Director of Rooms Operations Job at Aramark (Norman)

Director of Housekeeping / Assistant Director of Housekeeping

Manages housekeeping functions and staff on a daily basis to ensure property gue...

Location

Japan , Tokyo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in housekeeping or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
3 years experience in housekeeping or related professional area

Job Responsibility

Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained
Directs and works with team to successfully execute all housekeeping operations
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Responsible for inspecting areas of responsibilities and following up with a plan for improving results
Ensures compliance with all housekeeping policies, standards and procedures
Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Supervises an effective inspection program for all guestrooms and public space
Ensures all employees have proper supplies, equipment and uniforms

Fulltime

Director Of Rooms

Location

Saudi Arabia

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Job Responsibility

Functions as the strategic business leader of the property's Rooms department
Responsible for planning, developing, implementing and evaluating the quality of property’s rooms
Works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives
Ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company
Champions the brand’s service vision for product and service delivery
Communicates a clear and consistent message regarding departmental goals to produce desired results
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Monitors and promotes room rates, specials, and promotions at the residence
Analyzes service issues and identifies trends

Fulltime

Assistant Director of Rooms

Functions as the strategic business leader of the property's Rooms Operations. A...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Job Responsibility

Managing Profitability
Managing Revenue Goals
Leading Operations and Department Teams
Managing the Guest Experience
Managing and Conducting Human Resources Activities

Fulltime

Director of Rooms

Four Seasons Hotel and Private Residences Nashville is seeking a Director of Roo...

Location

United States of America , Nashville

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

5–7 years of progressive Rooms Division or hotel operations leadership experience
Bachelor’s degree in Hospitality Management, Business Administration, or equivalent experience preferred
Strong leadership, communication, and problem-solving skills
Solid financial acumen with experience managing budgets and operational performance
Experience in luxury hospitality or mixed-use residential hotel environments preferred
Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location

Job Responsibility

Lead and oversee Front Desk, Reservations, Concierge, Communications, Housekeeping, Spa/Health Club, Security, Bell, and Driveway operations
Supervise and develop Department Heads, including hiring, training, performance management, and coaching
Ensure consistent execution of Four Seasons service standards and resolve guest concerns with professionalism and urgency
Monitor staffing levels, scheduling, and operational effectiveness across all Rooms Division functions
Conduct regular inspections to maintain quality, cleanliness, and service standards
Drive revenue and profitability by managing labor costs, expenses, and collaborating with Sales and Reservations to optimize occupancy and rate
Build and maintain relationships with guests, residents, and key stakeholders to deliver personalized experiences
Support budgeting, forecasting, and long-term planning initiatives for the division
Promote a culture of continuous learning, employee engagement, and career development
Respond effectively to emergencies and ensure the safety, security, and well-being of guests and employees

What we offer

Competitive salary and comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Additional property-specific benefits

Fulltime

Director of Operations

Functions as the strategic business leader of the property's Hotel Operations. A...

Location

Indonesia , Jakarta

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Job Responsibility

Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer
Analyzes service issues and identifies trends
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution
Monitors hotel operations sales performance against budget
Reviews reports and financial statements to determine hotel operations performance against budget
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results
Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams
Develops systems to enable employees to understand guest satisfaction results

Fulltime

Director of Operations

Provide overall leadership and direction across all operational functions, inclu...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, Hospitality, or related field
Minimum of 8–12 years of progressive experience in hotel operations, including at least 3–5 years in a senior leadership capacity
Strong operational background in Rooms Division and/or Food & Beverage, with full understanding of end-to-end hotel operations
High level of adaptability, resilience, and problem-solving capability in a fast-paced environment
Results-driven, with strong organizational and analytical skills

Job Responsibility

Provide overall leadership and direction across all operational functions, including Rooms Division, Food & Beverage, and Engineering, ensuring seamless day-to-day operations
Drive business performance by optimizing costs, enhancing productivity, and ensuring alignment with financial and strategic objectives
Develop and execute operational strategies, policies, and standard operating procedures to improve efficiency and elevate service standards
Build and lead a high-performing leadership team through effective coaching, mentoring, and performance management
Ensure strict adherence to corporate governance, brand standards, and all applicable local laws and regulatory requirements

Fulltime

Director of Rooms

The Director of Rooms is a leader and member of our Resort Executive Team, respo...

Location

United States , Manchester

Salary:

85000.00 - 115000.00 USD / Year

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or related field strongly preferred
A minimum of 5 years of progressive resort/hotel operations experience strongly preferred
Exceptional multitasking and project management skills with an ability to meet tight deadlines and bring items to closure
Proven track record in achieving financial targets, managing budgets, and implementing cost control measures without compromising on quality and service
Effectively able to lead and inspire
Strong financial and analytical acumen
Possesses strong high-level stakeholder communication skills, engaging effectively with investors and executives
Demonstrated clear verbal and written communication skills
Able to apply working knowledge of systems such as Opera, Birchstreet, Hotel Effectiveness, and ProfitSword preferred
Ability to work flexible schedules including weekends and holidays

Job Responsibility

Lead all aspects of the Resort’s guest accommodations to ensure a seamless and exceptional guest experience
Lead with a guest centric focus, able to decide critical priorities and bring to closure
Serves as a visible interface with guests, monitoring service feedback and overall satisfaction, and leading a continuous cycle of improvement
Lead and manage front office operations, housekeeping, guest services and retail, leading these departments to maintain high standards of cleanliness, service, and operational efficiency
Leads with credibility: building and inspiring trust throughout all departments
Owns the guest relationship of VIP guests, ensuring personalized recognition and exceptional service
Leads in financial acumen of departments, to include managing departmental budgets and labor forecasts
payroll, operating expenses, and departmental costs
Responsible for and accountable for key performance metrics including: ADR, RevPAR, Occupancy, Labor productivity, Guest satisfaction scores
Responsible for developing and implementing policies and procedures that align with the brand and customer service standards

What we offer

Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees
EOS Family Matters Program of 3+ months fully paid parental leave for new parents
Retirement savings option of 401k with employer match of up to 4% for all employees
Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees
Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Company-funded Employee Assistance Program for life challenges and mental health resources
Additional Health & Wellness benefits including prescription and gym membership discounts
Competitive wages with ongoing market analysis
Annual performance evaluations with eligible compensation adjustments
EOS Employee/Immediate Family Lodging Rates as low as $59 per night

Fulltime

Director of Rooms Division

The Director of Rooms Division is a senior operational leader responsible for de...

Location

Brazil , Rio de Janeiro

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

At least 3–5 years in a Head of Department or equivalent role
Prior experience in 5-star or ultra-luxury environments
International experience is a strong advantage
Pre-opening experience is a plus
Fluency in English & Portuguese

Job Responsibility

Uphold and elevate service standards consistent with Forbes 5-Star and/or LQA benchmarks
Drive a culture of anticipatory, personalised service across all guest touchpoints
Monitor guest satisfaction scores (NPS, TripAdvisor, OTAs) and lead corrective actions
Handle escalated guest complaints with empathy, ownership, and swift resolution
Lead, coach, and develop department heads across all Rooms Division areas
Foster an inclusive, engaged team culture aligned with the hotel's values and brand identity
Oversee recruitment, onboarding, performance management, and succession planning
Champion learning and development initiatives to retain and grow talent
Manage the Rooms Division budget, including labour costs, operating expenses, and capex requests
Partner with Revenue Management to optimise room yield, upsell strategies, and occupancy

Fulltime

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Director of Rooms Operations

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