Director of Rooms Division Job at Fairmont Grand Del Mar (Rio de Janeiro)

New

Director of Rooms

Location

United States of America , Maui

Salary:

120000.00 - 200000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Prior experience as Director of Rooms or Senior Rooms Division leader
Minimum of 4 years’ experience in luxury or five‑star hotels/resorts
Proven success managing large teams across multiple departments in a high‑volume, luxury environment
Exceptional interpersonal, communication, and leadership skills
Digital fluency, proficiency in Opera and technological acumen, with the ability to thoughtfully integrate technology into luxury service environments while preserving high‑touch, personalized guest experiences
Ability to read, write, speak, and understand English fluently, ensuring clear communication with guests, colleagues, and leadership.

Job Responsibility

Provide strategic and operational leadership for 300 employees in the Rooms Division consisting of the following departments: Guest Experience, Front Office, Guest Services, Reservations, Communications, Concierge, Club Lounge, Housekeeping, Laundry and Kids of All Seasons
Lead and oversee a full guest room renovation scheduled for this year, supporting and guiding the team through change while partnering with ownership, design, and construction to ensure on‑time, on‑budget delivery and a seamless guest experience
Partner with the Planning Committee to develop and execute short and long‑term operational strategies
Champion continuous improvement initiatives including service innovation, technology integration, and sustainability practices
Lead, mentor, and develop department heads and managers
foster a culture of accountability, collaboration, and service excellence
Serve as an ambassador of the resort, maintaining a visible and engaging presence throughout the property, actively connecting with guests and driving guest experience metrics, including satisfaction scores, loyalty engagement, and service recovery outcomes
Ensure the highest standards of luxury service, cleanliness, and guest satisfaction through regular oversight and personal inspection of guest rooms, public areas, and back‑of‑house spaces, ensuring full alignment with Forbes Five‑Star standards
Collaborate cross‑functionally with Food & Beverage, People & Culture, Engineering, Sales & Marketing, and Finance to ensure seamless resort operations
Oversee the full Rooms Division financial performance, including staffing, labor management, scheduling, payroll, budgeting, and expense control for labor, supplies, and equipment

What we offer

Competitive salary & wages
Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
Excellent Training and Development opportunities
Learning & Development Subsidy
Many career opportunities within the hotel and to other Four Seasons
Employee Travel Program
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meal and Paid Meal Break

Fulltime

Assistant Director of Rooms

The Assistant Director of Rooms is responsible for overseeing all aspects of the...

Location

Malaysia , Langkawi

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least 5 years of experience in luxury hotel or resort with a strong focus on Rooms Division or Front Office operations
Previous experience in a supervisory or leadership role in a luxury hotel or resort environment is highly desirable
Excellent leadership and people management skills, with the ability to motivate and develop a diverse team
Strong customer service orientation with the ability to manage and exceed guest expectations
Strong problem-solving and decision-making abilities

Job Responsibility

Oversee the daily operations of the Front Office, Housekeeping, Recreation and Guest Services teams to ensure smooth, efficient, and high-quality service
Ensure guest expectations are consistently met or exceeded through exceptional service and attention to detail
Coordinate and supervise check-in/check-out processes, room assignments, and special guest requests
Assist in managing the Rooms Division budget, including forecasting and controlling departmental expenses
Implement strategies to maximize revenue, reduce costs, and increase overall profitability of the Rooms Division

What we offer

Local single package
Competitive salary, and a comprehensive benefits
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resort
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

Assistant Director of Rooms

The Four Seasons Hotel New York Downtown is looking for an Assistant Director of...

Location

United States of America , New York

Salary:

125000.00 - 130000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferred
3-4 years of luxury hotel experience in Rooms Division
Ability to read, write and English

Job Responsibility

Directs and controls the activities of the Front Desk, Guest Services, CORE, Guest relations/Concierge/Door/ Bell and Housekeeping
Acts as the senior manager in these departments when department head is unavailable
Responds to a wide variety of guest requests
Serves as the guest ambassador and key point person to assist guests
Oversees the Department Heads in the departments named above
Interviews candidates for available positions in Rooms Division
Trains new hire employees and on board staff
Conducts performance evaluations and disciplines staff when needed
Review and Monitor schedules in all departments of the Rooms Division
Inspect daily all areas of responsibility

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Director of Rooms

Four Seasons Hotel Westlake Village is seeking a Director of Rooms to lead our R...

Location

United States of America , Westlake Village, California

Salary:

135000.00 - 150000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferred
Five to seven years of experience in luxury hotel/resort operations management positions
Excellent knowledge of all aspects of Rooms Division Operations
Strong leadership and interpersonal skills
Excellent guest service and problem-resolution skills
Flexibility to meet the demands of a 24-hour operation
Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills
Solid interpersonal and relationship-building skills to work with cross-functional teams
Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles
Excellent personal presentation and interpersonal skills

Job Responsibility

Directly supervises the Department Heads in the departments named above
Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives
Interviews and trains the staff
Conducts Performance Evaluations and disciplines staff when needed
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Will resolve complaints in person, by phone, or through written messages
Develops relationships with return guests, group contacts, and other guests to provide personalized service
Assures that the financial goals of the division and the hotel are being met
Monitors and controls labor and other divisional expenses such as supplies and equipment
Works closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue

What we offer

Annual Incentive Program
Health Insurance - Medical, Dental & Vision
Company Match 401K Plan
Complimentary stays at Four Seasons Worldwide
Complimentary meals in our Wellness Café
Laundered Employee Uniform
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary on-site parking

Fulltime

Director of Rooms

The Director of Rooms is a Division Head position reporting to the Hotel Manager...

Location

Canada , Toronto

Salary:

145000.00 - 165000.00 CAD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 8 years’ experience in luxury hotel operations management, or experience in a comparable role
Extensive knowledge of Rooms Division operations, with strong expertise in Housekeeping
Experience working in a unionized environment is an asset
Strong leadership, interpersonal, and employee development skills
Exceptional luxury guest service and problem-resolution abilities
Ability to multi-task and perform effectively in a high-volume, fast-paced environment
Flexibility to support a 24-hour operational environment
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
experience with Amadeus HotSOS and OPERA PMS is an asset
Hospitality Management degree preferred but not required with relevant experience

Job Responsibility

Provide leadership and management for the Rooms Division
Communicate effectively with employees and managers to ensure operational needs are met
Review and monitor schedules for all Rooms Division departments
Oversee the selection, training, development, and performance management of employees and leaders within the Rooms Division
Resolve guest concerns with professionalism and care
Ensure financial goals are achieved by monitoring labor, supply, and equipment expenses
Act decisively in matters relating to guest and employee safety, security, well-being, and satisfaction
Maintain strong visibility within the operation, build relationships with regular guests, and cultivate new guest relationships
Work a flexible schedule, including evenings, weekends, and holidays
Provide assistance to other hotels as requested for specific projects or business needs

What we offer

Paid time off, including vacation days, management holiday days, and sick days
Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
Complimentary meal per shift in our employee dining room, OASIS
Complimentary dry cleaning of business clothes
Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
Monthly Employee Recognition celebrations and Bi-Annual Employee Parties
Sponsorship of work permits for qualifying candidates

Fulltime

New

Director of Rooms

Four Seasons Hotel and Private Residences Nashville is seeking a Director of Roo...

Location

United States of America , Nashville

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

5–7 years of progressive Rooms Division or hotel operations leadership experience
Bachelor’s degree in Hospitality Management, Business Administration, or equivalent experience preferred
Strong leadership, communication, and problem-solving skills
Solid financial acumen with experience managing budgets and operational performance
Experience in luxury hospitality or mixed-use residential hotel environments preferred
Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location

Job Responsibility

Lead and oversee Front Desk, Reservations, Concierge, Communications, Housekeeping, Spa/Health Club, Security, Bell, and Driveway operations
Supervise and develop Department Heads, including hiring, training, performance management, and coaching
Ensure consistent execution of Four Seasons service standards and resolve guest concerns with professionalism and urgency
Monitor staffing levels, scheduling, and operational effectiveness across all Rooms Division functions
Conduct regular inspections to maintain quality, cleanliness, and service standards
Drive revenue and profitability by managing labor costs, expenses, and collaborating with Sales and Reservations to optimize occupancy and rate
Build and maintain relationships with guests, residents, and key stakeholders to deliver personalized experiences
Support budgeting, forecasting, and long-term planning initiatives for the division
Promote a culture of continuous learning, employee engagement, and career development
Respond effectively to emergencies and ensure the safety, security, and well-being of guests and employees

What we offer

Competitive salary and comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Additional property-specific benefits

Fulltime

Assistant Director of Rooms

Reporting to the General Manager, this role is responsible for all operational, ...

Location

Argentina , Buenos Aires

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

3+ years of experience in a Rooms Division management role within 5-star luxury hotels, with a strong focus on service excellence
University degree in hospitality, hotel management, business administration, or a related field
Strong understanding of luxury service standards, with exceptional attention to detail and guest experience
Solid leadership and interpersonal skills, demonstrating maturity, sound judgment, and a proactive, solutions-oriented mindset
Excellent communication and negotiation skills
Strong organizational skills, with the ability to prioritize, delegate, and problem-solve in a dynamic, fast-paced environment
Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations
Proficiency in Spanish and English
additional languages are highly valued

Job Responsibility

Define and execute the strategic and operational direction of the department in collaboration with the Executive Leadership Team, ensuring consistent, efficient operations aligned with hotel objectives
Supervise and support the Rooms Division Department Heads, ensuring effective communication, adherence to service standards, and excellent response to guest and employee needs
Maintain strong visibility across the operation through daily inspections to ensure quality, cleanliness, and compliance with standards
Lead, coach, and develop the team through continuous feedback
Oversee effective recruitment, onboarding, training, development, and performance evaluation to foster a culture of excellence
Drive operational performance through clear metrics, data analysis, and continuous process improvement
Build and maintain strong guest relationships, engaging with frequent guests, VIPs, long-stay clients, and new guests while being visible during key operational moments
Handle and resolve guest complaints effectively, empowering the team to deliver quick and appropriate service recovery
Optimize labor and operating costs through effective scheduling, budgeting, purchasing, and inventory control
Ensure financial targets are met, contributing to the annual budget and monthly P&L review processes

Fulltime

Director of Rooms

About Four Seasons: Four Seasons is powered by our people. We are a collective o...

Location

Switzerland , Saanen

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

5+ years leadership experience in luxury hotel Rooms Division
Proven success managing Front Office and Housekeeping operations
Strong financial acumen with budgeting and forecasting experience
Excellent leadership and communication skills (English fluency required combined with German or French, additional languages advantageous)
Familiarity with luxury service standards
Swiss passport, EU passport, or current Swiss work permit required (Swiss regulations make this mandatory for employment)

Job Responsibility

Lead Front Office, Housekeeping, Guest Services, and Concierge operations with focus on guest satisfaction
Drive departmental performance through effective planning, budgeting, and team leadership
Ensure seamless collaboration across departments for consistent guest journeys
Recruit, train, and develop high-performing Rooms Division teams
Monitor key metrics including guest satisfaction, occupancy, and revenue performance
Uphold Four Seasons service standards and Swiss hospitality regulations
Respond proactively to guest feedback and maintain quality assurance processes
Support property initiatives and contribute to overall operational excellence

What we offer

Competitive salary and comprehensive benefits
Employee meals and uniform laundry service
Monthly Employee Recognition Program
Global career growth opportunities through Task Forces and Transfers
Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide)

Fulltime

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Director of Rooms Division

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