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Director of Room Operations

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International.

Job Responsibility:

  • Functions as the strategic business leader of the property's Rooms Operations
  • Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping
  • Develops and implements departmental strategies
  • Ensures implementation of the brand service strategy and brand initiatives
  • Ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department
  • Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates
  • Managing Profitability
  • Managing Revenue Goals
  • Leading Operations and Department Teams
  • Managing the Guest Experience
  • Managing and Conducting Human Resources Activities

Requirements:

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
  • 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
  • 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
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