Director of Room Operations Job at Marriott Bonvoy (London)

Director of Housekeeping / Assistant Director of Housekeeping

Manages housekeeping functions and staff on a daily basis to ensure property gue...

Location

Japan , Tokyo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in housekeeping or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
3 years experience in housekeeping or related professional area

Job Responsibility

Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained
Directs and works with team to successfully execute all housekeeping operations
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Responsible for inspecting areas of responsibilities and following up with a plan for improving results
Ensures compliance with all housekeeping policies, standards and procedures
Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Supervises an effective inspection program for all guestrooms and public space
Ensures all employees have proper supplies, equipment and uniforms

Fulltime

New

Director of Operations

Functions as the strategic business leader of the property's Hotel Operations. A...

Location

Malaysia , Desaru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Job Responsibility

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
Analyzes service issues and identifies trends
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution
Monitors hotel operations sales performance against budget
Reviews reports and financial statements to determine hotel operations performance against budget
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results
Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams
Develops systems to enable employees to understand guest satisfaction results

Fulltime

Director of Operations

Functions as the strategic business leader of the property's Hotel Operations. A...

Location

Indonesia , Jakarta

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Job Responsibility

Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer
Analyzes service issues and identifies trends
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution
Monitors hotel operations sales performance against budget
Reviews reports and financial statements to determine hotel operations performance against budget
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results
Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams
Develops systems to enable employees to understand guest satisfaction results

Fulltime

Director of Operations

Provide overall leadership and direction across all operational functions, inclu...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, Hospitality, or related field
Minimum of 8–12 years of progressive experience in hotel operations, including at least 3–5 years in a senior leadership capacity
Strong operational background in Rooms Division and/or Food & Beverage, with full understanding of end-to-end hotel operations
High level of adaptability, resilience, and problem-solving capability in a fast-paced environment
Results-driven, with strong organizational and analytical skills

Job Responsibility

Provide overall leadership and direction across all operational functions, including Rooms Division, Food & Beverage, and Engineering, ensuring seamless day-to-day operations
Drive business performance by optimizing costs, enhancing productivity, and ensuring alignment with financial and strategic objectives
Develop and execute operational strategies, policies, and standard operating procedures to improve efficiency and elevate service standards
Build and lead a high-performing leadership team through effective coaching, mentoring, and performance management
Ensure strict adherence to corporate governance, brand standards, and all applicable local laws and regulatory requirements

Fulltime

Director of Operations

Functions as the strategic business leader of the property's Hotel Operations. A...

Location

India , Chennai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Job Responsibility

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
Analyzes service issues and identifies trends
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution
Monitors hotel operations sales performance against budget
Reviews reports and financial statements to determine hotel operations performance against budget
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results
Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams
Develops systems to enable employees to understand guest satisfaction results

Fulltime

Director of Operations

The Director of Operations is a key member of the Executive Committee and plays ...

Location

United States , New York

Salary:

130000.00 - 175000.00 USD / Year

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Proven leadership experience in luxury or lifestyle hospitality operations, Four Star/Five Diamond property
Minimum 1-year experience as a Hotel Manager
Strong background in both Rooms Division and Food & Beverage operations
Demonstrated ability to lead large teams and manage multiple operational departments
Exceptional guest service mindset with a passion for creating memorable experiences
Strong financial acumen and operational problem-solving skills
Excellent communication, leadership, and organizational capabilities
Strong communication and interpersonal skills
Must be flexible with the ability to sustain a high level of productivity and efficiency at all times

Job Responsibility

Provide strategic leadership and operational oversight for all hotel operations including Rooms Division, Food & Beverage, and guest-facing departments
Lead and mentor department heads to ensure consistent execution of luxury service standards and operational efficiency
Ensure a consistently exceptional luxury guest experience across all touchpoints
Anticipate and coordinate special guest needs, preferences, and VIP experiences in collaboration with operational leaders
Actively engage with guests to build relationships, resolve issues proactively, and cultivate repeat business and brand loyalty
Monitor departmental performance metrics, forecasting, labor productivity, and operational expenses
Identify opportunities to enhance operational efficiencies while maintaining elevated service standards
Ensure alignment between Rooms and Food & Beverage operations to deliver a seamless guest journey throughout the property
Foster an engaged, high-performing leadership team through coaching, mentoring, and professional development
Ensure compliance with company policies, safety standards, and hospitality best practices

What we offer

401(k) with company matching
Medical, dental, and vision insurance
Health Savings Account (HSA)
Life insurance
Employee Assistance Program (EAP)
Paid time off
Employee referral program
The opportunity to embark on an exciting career in a company that is taking off
Ennismore’s values and fast-growing environment
To help define global brands and have a direct impact on the guest experience

Fulltime

Director of Operations

Functions as the strategic business leader of the property's Hotel Operations. A...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Job Responsibility

Functions as the strategic business leader of the property's Hotel Operations
Develops and implements departmental strategies
Ensures implementation of the brand service strategy and brand initiatives
Ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees
Demonstrates and communicates key drivers of guest satisfaction
Analyzes service issues and identifies trends
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Works with hotel management team to develop an operational strategy
Monitors hotel operations sales performance against budget

Fulltime

Director of Operations, Venues

Responsible for supporting the Director, Event Technology with all audio-visual ...

Location

United States , Orlando

Salary:

50993.00 - 66291.05 USD / Year

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma is required
Bachelor’s degree is preferred
3+ years of audio-visual experience
1+ years of supervisory experience
Working knowledge of audio-visual equipment in a live show environment
Experience handling pre-planning and operations of large audio-visual events
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus
A valid driver’s license is required for team members in positions that operate Company vehicles

Job Responsibility

Directs the operations team on daily equipment setups and strikes
Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately
Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards
Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations, and all vendors
Utilizes the billing system to coordinate invoicing activities and ensures accuracy
Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear
Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally
Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel
Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary
Researches and remains current on new technology and equipment to purchase

What we offer

Comprehensive insurance options
Generous PTO
Company-matching 401(k)

Fulltime

Select Country

Director of Room Operations

Job Description

Job Responsibility

Requirements

Looking for more opportunities?