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Voi Technology Logo Voi Technology · -

Director of Rider Operations

Sweden, Stockholm · Job Posted April 22, 2026
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Job Description

As the Director of Rider Operations, you will report directly to our Chief Business Officer and play a key role in shaping the strategy and performance of all rider-facing efforts at Voi. In this role, you will be part of the Business Leadership Team, overseeing the Rider Operations organisation and acting as the voice of the customer across the company. You will drive alignment, prioritisation and performance across rider-focused initiatives, with direct impact on customer experience, growth and commercial outcomes globally and locally.

Job Responsibility

  • Driving global rider growth, retention and overall performance through ownership of the rider strategy, budget, forecasting, goal-setting and governance across the Rider organisation, including Commercial Optimisation, Customer Experience, Rider Experience and Growth, and overall rider KPI performance
  • Orchestrating and aligning rider-focused investments across functions, setting clear priorities that drive sustainable and cost-efficient growth across markets
  • Shaping the frameworks, metrics and ways of working that enable data-informed decision making and continuous improvement across user base development, rider compliance and customer experience
  • Acting as the voice of the customer in cross-functional prioritisation and decision making (e.g. product, data, engineering), influencing roadmaps and strategic direction across the organisation
  • Guiding, coaching and supporting your managers and teams, building a strong, high-performing and inclusive organisation aligned around clear goals and direction
  • Partnering with the executive team and senior stakeholders to shape company-wide strategy and support the next phase of growth for Voi

Requirements

  • Bachelor degree within business, economics, engineering or similar
  • 10+ years of experience within business management, operations, strategy or similar
  • Experience from driving large-scale, cross-functional improvement projects and delivering results against ambitious plans
  • Experience of managing multidisciplinary and distributed teams, with experience managing managers considered a merit
  • Ability to take a hands-on approach when needed and demonstrate strong ownership and initiative
  • Strong track record of focusing on the end customer experience, connecting insights from the street to strategic priorities and investments
  • Experience using AI in a role-specific context, with a focus on continuously improving output quality
  • Fluent in English

What we offer

  • Employee options program
  • Working towards creating sustainable cities
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