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Join Accor, a group that brings together over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and in what you bring. There are many opportunities for growth and development. Every gesture, every smile, every action helps create a positive and memorable impact for our guests, our colleagues, and also for our planet. Together, we embody the vision of responsible hospitality. Become a Heartist® and let your heart guide you in this world where life beats stronger.
Job Responsibility:
Play an active role in the strategic planning, marketing plan and budgeting processes, challenging the strategy with the General Manager & Director of Sales and Marketing
Prepare the annual topline budget for approval and track achievement, across all revenue streams: rooms, F&B, MICE, Spa & other ancillaries
Monitor transient and group book pace to determine pricing and availability controls for all reservation distribution sources
Monitor key indicators of hotel performance. Chairing and preparing analysis & materials for the weekly revenue strategy meetings
Track and analyze competitive set pricing and yield strategies, gaining the ability to predict the competitive set reaction to changes in the marketplace
Produce and analyze current and historical demand including lost business turndown, rooms on the books, competitive set and market trends to aid in more accurate forecasting
Monitor third party intelligence sources to identify revenue opportunities (OTA, GDS, market studies). Keep current with industry changes and how it may impact demand
Work with Director of Sales and Director of Marketing teams to encourage strategic selection of the right piece of business, determine effective and engaging offers
Work with Reservations and Front Desk to ensure the highest level of guest service is maintained while maximizing profit. Provides training on upselling and negotiating techniques
Revenue Culture: Liaise with all teams to ensure revenue management principles are understood and followed. Provides guided learning so that all areas of the hotel that impact revenue are fully aware of the hotel Revenue Management strategies and understand their role in the plan
Maintain and improves rate standards, policies, and procedures
Lead/manage a team, whether functionally or hierarchically (“RM apprentices”, reservation, distribution desks)
Requirements:
At least 5 years of experience in a full-time Revenue Management position in hospitality or another industry
Experience/exposure in the hotel operations and/or in luxury operations
Graduate degree in university or school
Analytical approach to problem solving, strategic thinker
Strong numerical reasoning
Strong business acumen
Team leader, with the ability to inspire. Ability to work cohesively as part of a team
Demonstrate strong communication skills both verbally and in writing
Composed and confident in dealing with luxury clientele
Command of PMS, CRS, RMS, GDS & channel management systems
Good level in Excel and database management
Strong knowledge of revenue, pricing, market intelligence digital platforms