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Director of Revenue

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Four Seasons

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Location:
India , Mumbai

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for the overall management of the Reservations Department and Revenue Management activities of the Resort to achieve budgeted goals; understanding and applying the principles of occupancy and rate to achieve maximum yield.

Job Responsibility:

  • Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue
  • Coordinate group inventory and allocations with the Director of Sales and/or Director of Marketing, develop and implement policies and procedures pertaining to the revenue management of reservations function
  • Operate and manage a Property Management System and monitor Delphi Marketing Management System
  • Produce / Analyze the following reports and recommend/implement appropriate action to maximize revenue: Daily/Weekly Occupancy and revenue Forecasts, Monthly Market Segment Forecast, Booking Pace by Segment, Red Date Analysis, Rooms Inventory Report with Group Displacement, Arrival/Departure Patterns, Phaser Report, RateView Reports, Rate Resistance/Turnaway Report, Suite Inventory Forecast, Month End Suite Analysis, Booking Source Analysis, Pivot Table Reports, Data Mining
  • Produce and publish a monthly analysis/report summarizing the month end reservations activity
  • Establish and/or manage the following: Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents and managers, Rate/Yield Strategy Worksheet, Rate/Yield Strategy within PMS, Front Desk Upsell program, Front Desk Perfect Fill Program
  • Maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency
  • Develop and mentor the Reservations/Assistant Reservations Manager for future advancement (3%)
  • Display a high level of integrity and professionalism at all times in all dealing with guests and employees. (5%)
  • Participate/Conduct/Attend scheduled departmental and Administrative meetings as requested
  • Yield, Forecast, Department, Pre-Con’s, Board of Operations, Sales and Marketing and Annual Revenue Management Conferences
  • Respond according to the crisis management plan to any resort emergency or safety situation. (1%)
  • Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
  • Comply with Four Seasons Category One and Two Work Rules and standards of conduct as set forth in EmPact
  • Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections
  • Assist with the development of all direct sales presentation material for both travel industry and group sales
  • Assist in the creation of the annual Marketing Plan and Annual Budget
  • Coordinate Worldwide Reservation Office visits and special activities
  • Establish relationships with Reservations Managers in the city as well as in Four Seasons, as well identify potential candidates for future recruitment
  • Perform added tasks or projects as assigned by the Director of Marketing

Requirements:

  • College education required
  • One to Three years’ experience in a Reservations Manager capacity with Four Seasons or another related organization
  • Comprehensive computer and analytical skills
  • Superior guest service and salesmanship skills
  • Revenue/Yield Management skills and experience
  • Proven success as a previous Reservations Manager required
  • Ability to manage multi tasks and improve efficiency and productivity

Additional Information:

Job Posted:
April 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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