Director of Revenue Job at Four Seasons (Cairo)

Job Description

Responsible for the overall management of the Reservations Department and Revenue Management activities of the Resort to achieve budgeted goals; understanding and applying the principles of occupancy and rate to achieve maximum yield.

Job Responsibility

Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue
Coordinate group inventory and allocations with the Director of Sales and/or Director of Marketing, develop and implement policies and procedures about the revenue management of the reservations function
Operate and manage a Property Management System and monitor the Delphi Marketing Management System
Produce / Analyze the following reports and recommend/implement appropriate action to maximize revenue: Daily/Weekly Occupancy and revenue Forecasts, Monthly Market Segment Forecast, Booking Pace by Segment, Red Date Analysis, Rooms Inventory Report with Group Displacement, Arrival/Departure Patterns, Phaser Report, RateView Reports, Rate Resistance/Turnaway Report, Suite Inventory Forecast, Month End Suite Analysis, Booking Source Analysis, Pivot Table Reports, Data Mining
Produce and publish a monthly analysis/report summarizing the month-end reservations activity
Establish and/or manage the following: Published, Package, and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents and managers, Rate/Yield Strategy Worksheet, Rate/Yield Strategy within PMS, Front Desk Upsell program, Front Desk Perfect Fill Program
Maintain favorable working relationships among employees to promote maximum morale, productivity, and efficiency
Develop and mentor the Reservations/Assistant Reservations Manager for future advancement
Display a high level of integrity and professionalism at all times in all dealings with guests and employees
Participate/Conduct/Attend scheduled departmental and Administrative meetings as requested
Yield, Forecast, Department, Pre-Con’s, Board of Operations, Sales and Marketing, and Annual Revenue Management Conferences
Respond according to the crisis management plan to any resort emergency or safety situation
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and the planning committee
Comply with Four Seasons Category One and Two Work Rules and standards of conduct as outlined in EmPact

Requirements

Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections
Assist with the development of all direct sales presentation material for both the travel industry and group sales
Assist in the creation of the annual Marketing Plan and Annual Budget
Coordinate Worldwide Reservation Office visits and special activities
Establish relationships with Reservations Managers in the city as well as in Four Seasons, as well identify potential candidates for future recruitment
Perform added tasks or projects as assigned by the Director of Commercial

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary stays at FS properties (based on availability), with discounted meals
Dental and medical/disability/life insurance
Retirement benefits/pension
Employee service awards

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Director of Revenue

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