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We’re looking for a Director of Revenue Operations to serve as a strategic partner to the CRO and executive leadership team, owning the systems, processes, and analytics that underpin revenue predictability and performance. This role is accountable for forecast integrity, capacity and coverage modeling, Go To Market (GTM) efficiency, and cross-functional alignment across Sales, Marketing, Alliances, Client Success, and Finance. In this role you will be responsible for overseeing our GTM through data and analytics initiatives, managing Sales Operations, as well as the Proposal and Solution Engineer teams, maximizing the lead generation process, providing metric visibility, and informing business decisions and strategy driving revenue and growth.
Job Responsibility:
Revenue Forecasting & Predictability: Own the end-to-end revenue forecasting methodology, while driving deal-level inspection rigor with Sales leadership. Improve forecast accuracy (quarterly and annual) by aligning Sales and Marketing on core metrics and delivering scalable KPI dashboards. Provide CRO and Board-ready insights that surface risks and tradeoffs and support Annual Operating Planning and budgeting
Capacity, Quota & Coverage Modeling: Develop and maintain quota, coverage, and capacity models that align with bookings targets and growth plans, while partnering with Sales and Client Success to optimize territory design, market segmentation, and account strategies. Model Sales, Solution Engineer and Proposal teams’ productivity, ramp curves, attrition risk, and hiring timing to inform resource planning and execution. Advise the CRO on territory designs, quota allocation, and stress-test bookings plans against capacity and operational constraints
GTM Efficiency & Deal Economics: Partner with Finance to track and analyze client acquisition cost, sales efficiency, deal mix, and long-term ARR quality, providing insights to guide pricing, discounting, and packaging strategies. Build and optimize scalable processes and tools, such as Deal Desk and CPQ, to drive operational efficiency and sustainable revenue growth. Lead enablement initiatives, onboarding, and GTM programs, while leveraging Sales and Marketing systems to improve outbound prospecting and team effectiveness
Partner & Alliance Operations: Own partner data architecture within Salesforce and track partner-sourced and partner-influenced pipeline and bookings. Provide alliance leadership with co-sell forecasting, ROI measurement, and performance insights. Enable data-driven decisions to optimize channel leverage, investments, and overall partner strategy
Post-Sale Signal Integration: Track and report referenceable client availability by tier and product to inform growth opportunities. Support expansion and land-and-expand strategies using adoption and readiness signals. Close the loop between Sales, Professional Services, and Client Success to drive coordinated post-sale execution
Systems, Process & Data Governance: Own revenue systems architecture (Salesforce and connected tools)s, ensuring data integrity, reporting consistency, and scalable GTM workflows. Continuously optimize opportunity-to-bookings processes and serve as the steward of a single source of truth for all revenue data
Requirements:
5+ years experience in Sales/Revenue Operations at a high-growth software/SaaS company
Experience scaling companies from ~$20M ARR to $50M+ preferred
Bachelor's degree (advanced degree or MBA a plus)
Experience supporting enterprise sales motions with long sales cycles
Proven track record improving forecast accuracy and revenue predictability
Previously designed and implemented sales processes and infrastructure while leveraging data to drive influence and strategy
Deep expertise in Salesforce and revenue analytics
Fluency in other systems and sales tools that drive Sales/CS productivity, as well as BI tools
Quick learner with ability to multitask, work independently, think critically and problem solve
Strong analytical abilities to understand the “why” and “how” of data, and can tell the story behind it
Strong executive communication experience
Advanced Microsoft Excel/Google Sheets skills
What we offer:
Remote-first environment with flexible working hours across North America
Competitive Total Rewards - Comprehensive compensation package that grows with you
Complete Setup - MacBook + $500 to create your ideal home workspace
Total Wellness - Health, dental, vision, and life insurance from day one
Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
Future Security - RRSP (Canada) and 401k (US) matching programs
Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
Team Connection - Annual company events and team offsites that bring us together