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The Director of Revenue Operations is a strategic, cross-functional leader responsible for building the systems, processes, insights, and structure that power Pavilion’s growth engine. Reporting to the Vice President of Sales & Success, you will partner closely with Enrollment, Member Experience, Marketing, Product, and Finance to ensure we have a clear line of sight into the member lifecycle—from first touch through renewal—and that teams are equipped to deliver consistent, high-quality experiences at scale.
Job Responsibility:
Own Pavilion’s GTM systems including architecture, data integrity, workflows, and integrations
Ensure the tools, processes, and playbooks exist for Enrollment, Member Experience, and Marketing to operate efficiently and consistently
Evaluate and implement new tools—including AI-powered platforms—that enhance visibility, automation, and productivity across the revenue lifecycle
Build and maintain end-to-end revenue forecasting for member enrollment, churn, renewal, and expansion
Create dashboards and reporting that deliver actionable insights to leadership and functional teams
Ensure full visibility and data capture across the member journey—from application to activation to renewal
Partner with Finance on annual and quarterly planning, scenario modeling, and performance analysis
Design, document, and optimize key GTM processes (e.g. lead routing, application review, sales handoffs, onboarding workflows, retention and renewal motions, and more)
Identify opportunities to introduce AI/automation and workflow optimization and own implementation
Equip Enrollment and Member Experience teams with enablement, tools, and data to maximize productivity and increase conversion and retention
Serve as the connective tissue between Revenue, Marketing, Product, Member Experience, and Finance
Quarterback Quarterly Business Reviews and partner with leadership to align strategy, roadmaps, and objectives
Support strategic initiatives such as onboarding improvements, new product launches, and pricing changes
Requirements:
5+ years of experience in Revenue Operations, Growth Operations, or similar GTM operations roles
Proven success operating in a subscription, membership, B2C or B2B2C environment
Expertise in HubSpot and Salesforce, data analytics and BI tools, and modern GTM tech stack (e.g. Clay, Attention, Reply)
Strong analytical skills—comfortable building models, reports, and automation logic
Demonstrated ability to lead cross-functional initiatives and influence without authority
Excellent communicator with a bias toward clarity, structure, and crisp documentation
Thrives in a fast-paced, high-collaboration environment with evolving priorities