Director of Revenue Operations

• Develop a unified revenue data model across CRM, dispatch, support, and marketing systems
• Establish clear lifecycle definitions
• Create scalable processes, governance, and SLA frameworks across revenue impacting teams
• Oversee CRM strategy, configuration, and optimization (HubSpot)
• Align and integrate systems across marketing automation, sales, dispatch/scheduling, support, and finance
• Implement workflows, automation, and data hygiene practices that scale
• Build market-level and national revenue forecasts
• Analyze demand generation, job conversion, cancellation drivers, and fulfillment performance
• Produce executive dashboards for job volume, completion rate, revenue, capacity balance, and customer satisfaction
• Identify revenue leakage across quote-to-book, job assignment, fulfillment, and customer experience
• Work with operations to improve Loader (contractor) acceptance, reliability, and capacity
• Partner with dispatch to enhance job routing, SLA compliance, and exception handling
• Partner with Marketing, Sales, Operations, Support, Finance, and Product to drive alignment
• Lead quarterly RevOps planning and prioritization
• Champion process adoption and continuous improvement across teams

• 7+ years in Revenue Operations, Sales Operations, Business Operations, or Marketplace Operations
• 3+ years in a leadership or people management role
• Experience in a high-volume service marketplace, logistics platform, or multi-sided network a strong plus
• Strong analytical and data modelling abilities
• Deep understanding of lifecycle metrics, funnel analytics, and forecasting
• Expertise in CRM management (HubSpot, Salesforce) and workflow automation tools
• Demonstrated success building data, process, and system foundations from the ground up
• Ability to translate operational complexity into clear processes and dashboards
• Excellent communication and influence across technical and non-technical teams

Experience in a high-volume service marketplace, logistics platform, or multi-sided network

• Competitive Compensation
• Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance
• Flexible Spending & Savings Options – FSA or HSA accounts
• Generous Paid Time Off
• 401(k) with 5% Company Match
• Employee Recognition Program
• Monthly Lifestyle Stipends
• Referral Rewards Program
• Growth with Purpose