Director of Revenue Operations

• Be the chief strategist and architect for the company’s revenue operations
• Oversee the governance and hygiene of revenue data
• Leverage AI and coding to scale processes, systems, and overall function
• Identify and eliminate bottlenecks in the revenue funnel
• Standardize processes to ensure scalability and consistency across teams
• Collaborate closely with executives to provide strategic interpretation of performance data and recommend improvements to revenue strategy
• Partner with Sales, Marketing, Customer Success and Product leaders to align goals, reporting, and forecasting
• Support strategic planning, sales territory definition, annual goal setting, and quarterly business reviews with insights and data
• Lead and manage Revenue Operations team members
• Own decisions about tools and systems in revenue operations, their data governance, integrations and purchasing/renewal process
• Design, build, and optimize the revenue operations tech stack to support business functions across the entire prospect and customer lifecycle
• Build integrations and workflows to improve visibility and reduce manual work
• Use AI technologies, scripting or relational data pipelines to organize and analyze data
• Ensure data governance, integrity, and best practices across systems
• Design and maintain dashboards that deliver actionable insights to executives and GTM leaders
• Translate raw data into compelling narratives and recommendations that guide decision-making
• Define, track, and analyze key revenue KPIs across the customer lifecycle (e.g., pipeline velocity, conversion rates, CAC, LTV, churn)
• Oversee usage and customer experience tracking systems such as ChurnZero and Pendo to ensure the company’s ability to track usage, adoption and account health

• 4+ years of experience in Revenue Operations or a related role in a B2B SaaS environment
• Deep expertise in Salesforce and HubSpot, with experience managing integrations across multiple GTM systems
• Experience with Pathfactory or similar engagement platforms is a strong plus
• Proven ability to build and maintain Tableau dashboards and translate data into actionable insights
• Strong understanding of the SaaS revenue lifecycle (lead → opportunity → customer → expansion/renewal)
• Excellent stakeholder management skills, with the ability to communicate clearly with executives and cross-functional teams
• Strong project management skills, detail orientation, and ability to thrive in a fast-paced, scaling environment
• Mastery of existing AI technologies and the tenacity to stay up to date with quickly evolving technologies

Experience with Pathfactory or similar engagement platforms is a strong plus

• A collaborative, people-first work environment
• Paid parental leave
• Flexible vacation policy
• Comprehensive health care coverage
• Matching 401(k)
• Work-from-home reimbursement
• Phone and internet bill reimbursements