Director of Revenue Management

• Direct and control room inventory and rate availability to maximize occupancy, ADR, and RevPAR in alignment with Four Seasons standards
• Develop and execute comprehensive revenue strategies, including segment mix optimization, pricing structures, and demand-based controls
• Partner closely with Sales & Marketing leadership to manage group allocations, evaluate displacement, and optimize transient/group balance
• Oversee the effective use of Property Management Systems (Opera or equivalent) and Sales & Catering systems (Delphi), ensuring data integrity and strategic utilization
• Produce, analyze, and act upon key revenue reports, including Daily & Weekly Forecasts, Monthly Market Segment Analysis, Booking Pace & Pickup Trends, Displacement & Compression Analysis, Rate Performance & Resistance Reporting, Suite Inventory Optimization, Channel & Source Performance, Arrival/Departure Patterns
• Prepare and present monthly revenue and reservations performance summaries with actionable insights for senior leadership
• Establish and manage pricing architecture, including BAR tiers, negotiated & package rates, segment ceilings based on demand patterns, yield strategies and controls within PMS, suite and premium inventory strategies
• Lead and enhance upselling initiatives (Reservations and Front Desk), ensuring alignment with luxury service delivery and revenue goals
• Foster a high-performance, service-driven culture rooted in Four Seasons values of respect, integrity, and excellence
• Recruit, train, coach, and mentor Reservations leadership team members to support career growth and succession planning
• Actively participate in key hotel meetings including Yield & Forecast Meetings, Sales & Marketing Strategy Sessions, Executive Committee Meetings, Pre-Convention Meetings
• Ensure compliance with Four Seasons policies, brand standards, and service expectations across all reservations and revenue practices
• Maintain readiness to respond to operational or emergency situations in alignment with hotel crisis management protocols
• Support Sales & Marketing efforts, including site inspections and client presentations as needed
• Contribute to annual budgeting and marketing planning processes
• Collaborate with Four Seasons global reservations network and participate in property visits/audits
• Build relationships within the Nashville market and Four Seasons network to support benchmarking and talent development
• Perform additional duties as assigned by General Manager, Hotel Manager or Senior Commercial Director

• Bachelor’s degree in Hospitality Management, Business Administration, or related field required
• Minimum 3–5 years of progressive experience in Reservations and/or Revenue Management within luxury hospitality
• Prior experience with Four Seasons or comparable luxury brand strongly preferred
• Proven track record of driving revenue growth and operational excellence
• Advanced analytical and strategic thinking capabilities
• Expertise in revenue management principles (forecasting, pricing, displacement analysis)
• Strong proficiency in Opera (or similar PMS), Delphi, and revenue management tools
• Exceptional leadership, coaching, and team development skills
• Refined communication and interpersonal skills aligned with luxury guest service
• Ability to thrive in a fast-paced, on-property environment with high service expectations
• Strong attention to detail, organization, and ability to manage multiple priorities
• Demonstrates a passion for luxury hospitality and personalized guest experiences
• Leads with empathy, professionalism, and integrity
• Builds strong cross-functional relationships and acts as a collaborative business partner
• Embodies the Four Seasons service culture: treat others as you wish to be treated
• Some travel for conferences or to assist other hotels
• Eight to ten hours shifts
• scheduled days and work hours may vary based on need

Prior experience with Four Seasons or comparable luxury brand strongly preferred

• Medical, dental, and vision insurance
• Paid Time Off and Vacation Pay
• 401k participation with company matching program
• Complimentary stays at Four Seasons worldwide, subject to availability
• Discounted RTD Flex Pass
• Complimentary shift meal prepared by the culinary team