Director of Resource Management, Creative & Media (EMEA) Job at BASIC/DEPT® (London)

Job Description

We are looking for an experienced and strategic-minded EMEA Resource Management leader for our EMEA Creative & Media services. This role is critical for ensuring efficient resource allocation and capacity management while accommodating the dynamic digital marketing landscape and supporting our business growth. In this role, you will be responsible for the effective utilisation of our billable team members across the EMEA Creative & Media craft, which is made up of approximately 1,000 billable individuals across a number of service lines and departments including; Creative, Design, Digital Marketing, Media, Production and more. You will be responsible for a team of Resource Managers across EMEA Creative & Media and will have direct reports in each of our key market groups, along with nearshore locations.

Job Responsibility

Capacity Planning Strategy: Work closely with delivery leads, client service, project managers, finance, and department heads to forecast hiring needs and ensure adequate capacity
Team leadership: Lead the RM team in Europe, empowering, developing and supporting them, ensure that there is the correct skills and knowledge in each local team
Resource Optimisation: Identify and evaluate capacity constraints and opportunities within the organisation, making data-driven recommendations for resource allocations, nearshoring, and utilisation optimisation
Nearshore enablement: Play a key role in achieving our target of 20% nearshore utilisation - enabling the efficient engagement of nearshore resources
Process evolution: Continually evolve our processes across the organisation and drive towards a consistent EMEA approach to resource management
Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment
Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements
Risk Mitigation: Proactively identify potential risks and challenges in capacity planning and develop strategies to mitigate them
Cross-Functional Collaboration: Work closely with various departments to ensure alignment between capacity planning and client satisfaction
Conflict Resolution: Act as a mediator in resource conflicts, prioritisation challenges, or overlapping project demands
Performance Monitoring: Track key resource metrics and provide regular reports to regional leadership on resource utilisation, bench capacity, and nearshore and freelance ratios
Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management

Requirements

Extensive experience in strategic capacity planning (resource management) and utilisation optimization in the digital marketing industry
Minimum of 5 years in senior resource management lead roles including leading other resource managers and teams
Experienced in managing resourcing across multiple locations and disciplines
Strong understanding of digital marketing, technology, and creative services and how projects are delivered and staffed
Demonstrates past proficiency in resource management software and tools
Experience of, or Interest in applying AI to drive efficiency in resource management
Strong analytical and quantitative skills, with proficiency in data analysis and forecasting tools
Strong process improvement and process management skills
Excellent communication and interpersonal skills, with the ability to influence and collaborate across various departments at all levels
Strategic thinking and problem-solving abilities
Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment
Team-oriented mindset with a focus on collaboration and coaching more junior reports
Ability to work in a fast-paced, dynamic environment

What we offer

A flexible, hybrid working policy (2 days from the office, depending on location)
An excellent salary based on experience and equal pay policies
Pension, free private healthcare, mental health support, and company sick pay scheme
26 days paid holiday (plus UK Bank Holidays)
Help getting you to work with a season ticket loan and cycle to work scheme
Enhanced family friendly policies to support new parents
Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations
Inspirational Talks, bringing the outside in with regular guest speakers and events
Learning and Development, supporting your growth with continuous opportunities to learn and advance
Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

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Director of Resource Management, Creative & Media (EMEA)

Job Description

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