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Director of Resort Operations

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South Seas

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Location:
United States , Captiva

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Director of Operations oversees resort operations ensure the resort operates efficiently and delivers an exceptional guest experience across all departments. Reporting to the General Manager, the Director of Operations is empowered to work with all divisions, department heads, and staff members to achieve operational excellence and ensure desired results. This role involves developing budgets, achieving financial objectives, implementing control measures, and maximizing revenue and profitability for the Operations Division. The Director of Operations is also responsible for fostering a culture of accountability, innovation, collaboration and guest focused service throughout the resort. This role requires high visibility on property, including regular interactions with guests, owners and staff.

Job Responsibility:

  • Oversee, coordinate, and direct all operational functions within the Operations Division
  • Conduct regular property inspections to ensure consistent quality, safety, and compliance with brand standards
  • Develop and implement operational policies and procedures to align with company objectives and regulatory requirements
  • Collaborate with department heads to ensure workflows and priorities align with guest satisfaction and financial performance goals
  • Recruit, train, develop, and evaluate directors and department managers within the Operations Division
  • Provide mentorship and performance feedback to foster a high-performing and collaborative team culture
  • Address staffing needs, succession planning, and training programs to maintain operational excellence
  • Ensure employees comply with company policies and procedures, ensuring that service standards are met across all departments
  • Actively monitor guest satisfaction through feedback, reviews, and direct engagement, implementing improvements to enhance the overall guest experience
  • Resolve escalated guest complaints promptly and effectively, maintaining the resort's reputation for exceptional service
  • Ensure that all departments operate with a guest-first approach and that service levels exceed expectations
  • Enhance owner and guest experiences by developing and implementing plans to meet or exceed their expectations in alignment with brand standards
  • Assist in the development and management of the Operations Division budget, ensuring alignment with overall resort financial objectives
  • Monitor departmental expenses, implement control measures, and identify opportunities to maximize revenue and profitability
  • Lead the execution of short- and long-term strategies to improve financial performance and operational efficiency
  • Lead staff meetings and other management functions as directed by the General Manager
  • Serve as a liaison between the General Manager and the Operations Division, ensuring seamless communication and alignment on priorities
  • Build and maintain strong working relationships with internal and external stakeholders, including vendors, partners, and community organizations
  • Serve as Acting General Manager in the absence of the GM, assuming full operational responsibility
  • Lead the planning and execution of resort events and initiatives to drive guest engagement and revenue
  • Manage crisis response and emergency preparedness efforts to ensure guest and team safety

Requirements:

  • Bachelor’s degree in Business Administration, Hospitality Management, or related field
  • A minimum of five years’ experience in a high-volume hospitality environment, with leadership experience in operations
  • Strong knowledge of Rooms, Security, Recreation, Food & Beverage, Owner relations, and related resort functions required
  • Exceptional leadership and team building skills with a proven ability to inspire and motivate others to achieve excellence
  • Analytical mindset and strong problem solving and decision-making skills to address operational challenges effectively
  • Outstanding written and verbal communication skills, with a professional and approachable demeaner
  • Adept at presenting ideas and resolving conflicts tactfully
  • Ability to collaborate with all levels of the organization
  • Proficiency in Microsoft Office Suite and Property Management systems
  • Flexibility to work weekends, holidays, and irregular hours as necessary
  • A valid driver’s license
What we offer:
  • Low-cost Medical, Dental, Vision Plans
  • Paid Life Insurance
  • Short- and Long-Term Disability
  • Paid Time Off & Holidays
  • 401(k) with 100% match up to 4% match
  • Commuter and Company-paid Toll Programs
  • Complimentary Shift Meal

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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