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Director of Residences

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Four Seasons

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Location:
Mexico , Cabo San Lucas

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Director of Residences drives all leadership and management for all aspects of the Residential operation. They will be the advocate for homeowners and the homeowners governing bodies. He/She will be required to manage the Residential Operation and Villa Rental Program with specific focus on the following attributes – Property Management, Financial Management, Asset Management, HOA Management, Service & Lifestyle and People and Rental.

Job Responsibility:

  • Drive all leadership and management for all aspects of the Residential operation
  • Be the advocate for homeowners and the homeowners governing bodies
  • Manage the Residential Operation and Villa Rental Program with specific focus on Property Management, Financial Management, Asset Management, HOA Management, Service & Lifestyle and People and Rental
  • Monitor the development and implementation of Residential brand strategies and supports the team in delivering flawless execution
  • Be responsible for the development and implementation of property-wide initiatives that deliver products and services that create owner engagement
  • Act as the liaison between the Resort Management, Resort Owner, the Developer, and the Homeowner, and fosters positive relationships between all parties
  • Establish and execute an annual residential operations plan
  • Establish and execute risk management, preventive maintenance and ongoing regular maintenance plans for the development
  • Respond appropriately in the event of any residential emergency or safety situation
  • Ensure all relevant Four Seasons residential policies and procedures are developed, implemented and actioned
  • Direct and supervise all key management in carrying out their operating responsibilities
  • Manage all purchasing, procurement and third party contracts on behalf of the residential entity
  • Monitor and review the monthly profit and loss statement of each entity
  • Lead residential budgeting process and annual meetings
  • Control expenses based on HOA budget
  • Control all capital and reserve fund expenditures
  • Comprehend and present allocation methods, budget process and financial reports
  • Make suggestions for improvements in overall operations
  • Conduct regular inspections of exclusive and common area residential spaces
  • Prepare and execute capital expenditure plan/reserve study plan
  • Actively participate in all appropriate committees
  • Ensure the residential facilities are well maintained
  • Oversee preventive maintenance and deep cleaning programs
  • Manage and conduct meetings with the HOA/Board of Directors
  • Demonstrate an understanding of the fundamental deliverables and items to be actioned as per the governing documents
  • Discuss and explain all rules and regulations for Private Residences, Condos, and Residence Club etc. to homeowners
  • Educate owners regarding their entitlements
  • Convey clear instructions, leadership and guidance to the residential team
  • Develop and maintain solid working relationships with the developer, Hotel/Resort personnel and the residential owners
  • Develop and enforce residential service and product quality standards
  • Personally meet and interact with owners, review all written owner comments and follow up on any owner service issues or needs
  • Represent the interests of the residents, and residential employees in a fair, impartial and equitable manner
  • Implement and develop training programs in all departments
  • Complete performance reviews for all residential personnel
  • Educate property team on residential updates, priorities and programs
  • Mentor, lead and develop talent within property
  • facilitate a pipeline of talent for future residential managerial roles

Requirements:

  • Degree required, Business, Finance or Real Estate Management preferred, or equivalent experience
  • 5-10 years of property management / residential operations and/or Hotel management
  • Must speak English and Spanish
  • Ability to manage multiple stakeholder needs and agendas
  • Strong interpersonal skills and team player
  • Takes initiative and demonstrates sound judgement
  • Handles pressure and manages multiple tasks with time constraints
  • Strategic decision making
  • Ability to negotiate and Influence
  • Critical thinking
  • Conflict resolution
  • Excellent communication skills
  • Business acumen and financial competency - ability to read, understand and interpret Profit & Loss statements and budgets
  • Strong analytics ability
  • Legal competency
What we offer:
  • Be part of a caring team with a family spirit
  • Have opportunities to build a successful career with global potential
  • Work in a diverse and challenging environment and engage with the leadership team
  • Be recognized for your accomplishments
  • Opportunity to work for an international company and travel all over the world while staying at incredible properties for free

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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