Director of Residences

• Be a part of the Executive Committee
• Identify and develop strategies to enhance the residential value proposition (in line with Four Seasons Policies & Procedures)
• Accountable for ensuring the attainment of the residential goals and objectives (including financial and capital reserve plans)
• Accountable for continuous improvement in overall operations with an emphasis on increasing owner satisfaction, and revenue and reducing costs with the approval of the GM
• Master the syndicate allocation methods, budget process and financial reporting obligations (with the assistance of the Director of Finance)
• Manage operational challenges & opportunities
• Conduct meetings with the Board of Directors with respect to By-Law requirements
• Lead HOA budgeting and annual meetings and manage HOA Board Meetings (Maintain the books and minutes of the HOA and ensure they are kept updated as per the Property Documents)
• Maintain appropriate relationships with the developer, hotel, and residential owners
• Attend and participate in all Executive Committee meetings and events
• Responsible for the performance and development of the entire Residential team
• Ensure the facility is well maintained to Four Seasons standards with respect to Housekeeping and Engineering
• Actively participate in all appropriate operations committees and preventative maintenance programs/initiatives
• Be accountable in the event of any residential emergency or safety situation and comply with all local codes and ordinances with a focus on resident and employee safety
• Represent the interests of the Residences and of its personnel in a fair, impartial, and equitable manner
• Develop and implement the Annual Residential Marketing Plan and Budget

• Pre-opening experience, project, and stakeholder management
• Excellent personal presentation and interpersonal skills
• College degree preferably in business or hospitality management, or equivalent experience
• Degree preferred, Business, Finance, or Real Estate Management preferred, or equivalent experience 5-10 years of property management / residential operations and/or Hotel management
• Ability to read, write, and speak English
• French a plus

French a plus

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary Employee Meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates