Director of Residences

• Develop and execute the Annual Operating Plan for all Residential entities
• Oversee day‑to‑day operations for HOA common areas and private residential services
• Ensure compliance with all standard operating procedures, service standards, and property policies
• Conduct regular inspections of all exclusive and common areas
• identify deficiencies and drive improvements
• Respond effectively to emergencies, ensuring safety and compliance with local regulations
• Represent the Residential area in key meetings, committees, and events across the property
• Lead preventive maintenance, safety, risk management, and ongoing maintenance programs
• Collaborate with Housekeeping and Engineering to ensure immaculate conditions across all residential areas
• Oversee deep‑cleaning cycles and specialized maintenance programs
• Prepare and execute long-term capital expenditure plans and reserve study strategies
• Manage physical property protection
• Lead the annual budgeting process and present financial plans to the Board/HOA
• Monitor monthly financial performance, including P&L, balance sheet, cash flow, and forecasts
• Control expenses in alignment with HOA and entity budgets
• Ensure timely billing, assessment collection, and compliance with delinquency policies
• Oversee capital and reserve fund expenditures, guaranteeing adherence to legal and financial guidelines
• Ensure compliance with applicable laws, governing documents, codes, and regulations
• Manage insurance requirements and claims in coordination with legal and financial teams
• Manage and facilitate HOA and Board of Directors meetings, including annual meetings
• Maintain all HOA books, records, documentation, and formal communications
• Ensure all actions align with bylaws, declarations, rules, and other governing documents
• Educate homeowners on rules, entitlements, and responsibilities related to their ownership
• Lead all purchasing activities and procurement processes on behalf of the Residential entities
• Negotiate, implement, and monitor third-party vendor contracts, ensuring SLA and KPI fulfillment
• Maintain cost‑effective and compliant vendor relationships to support operations and maintenance
• Provide leadership to the Residential team to ensure exceptional owner satisfaction
• Develop, implement, and enforce residential service standards and quality benchmarks
• Build strong relationships with homeowners through proactive communication and personalized service
• Review and follow up on all owner comments, service requests, and feedback
• Maintain strong alignment with the Hotel/Resort to maximize synergies and shared service excellence
• Lead, mentor, and motivate the Residential team with a focus on Four Seasons culture and values
• Implement training programs to ensure highly skilled and service‑focused personnel
• Conduct performance evaluations and build succession plans for key positions
• Maintain fair, equitable, and transparent people management practices
• Communicate operational priorities and updates clearly to all team members
• Support the development and execution of the Residential Rental Program
• Participate in Revenue Management meetings to optimize occupancy and revenue opportunities
• Work with Marketing and Corporate Residential Rentals to implement the annual marketing plan
• Coordinate rental program activities that fall outside Hotel operations, such as unit maintenance or owner communication
• Act as a strategic partner, driving operational excellence and asset value
• Foster strong synergies between Residential and Hotel/Resort teams
• Serve as a brand ambassador upholding company culture and standards
• Promote lifestyle, amenities, and engagement within the property and local environment

• Bachelor’s degree in Hospitality, Business Administration, Property Management, or a related field
• 7–10 years of leadership experience in luxury residential operations, property/HOA management, resort real estate, or hospitality
• Proven experience overseeing luxury residential operations, including property management, financial oversight, owner relations, and stakeholder coordination
• Strong understanding of hotel/resort operations (Engineering, Housekeeping, Security, Finance)
• Demonstrated ability to perform under pressure and serve a highly demanding luxury clientele
• Strong financial acumen: capital planning, budgeting, P&L management, forecasting, and reporting
• Expertise in asset management and stewardship of high-value physical properties
• Bilingual (English/Spanish)
• Professional presence and integrity when representing the Developer, Residential Entity, Hotel/Resort, and homeowners
• Excellent interpersonal skills with the ability to build trust-based relationships at all levels
• Strong stakeholder management, balancing multiple and competing interests
• Ability to manage multiple priorities under tight deadlines
• organized, adaptable, and solutions oriented
• Strategic thinker with strong negotiation, influencing, and problem-solving abilities
• Effective conflict resolution skills with composure and fairness
• Excellent verbal and written communication skills
• Strong business acumen with analytical ability to assess operational performance, financial trends, and asset conditions
• Solid understanding of legal frameworks, contracts, HOA governing documents, and compliance requirements

Familiarity with Four Seasons culture and service standards is a plus

• Highly competitive salaries
• Annual incentive plan for managerial roles at Department Head level
• Shuttle service from San Lucas and San Jose del Cabo to the resort
• Complimentary Dry Cleaning for Employee Uniforms
• In-house training workshops for line and management employees
• Employee Service Awards
• Employee of the Month & Employee of the Year Awards