Director of Research Operations Job at Memorial Healthcare System (Hollywood)

Job Description

The Director of Research Operations, working with the Chief of Medical Research, serves as the system-wide operational leader responsible for translating strategy into high-performing research infrastructure, financial stewardship, and operational excellence. This role oversees the full research lifecycle—including start-up, contracting, budgeting, grants, financial management, compliance, and analytics—for more than 400 active studies across all hospitals and service lines. As a key member of the Research Leadership Team, the Director drives performance improvement, develops and monitors enterprise-wide KPIs, strengthens governance, and partners with executive, clinical, and administrative leaders to advance the institution’s research mission.

Job Responsibility

Serves as consultant to all levels of management to provide decision support for initiatives, policies, and procedures
Functions in a supervisory capacity by staffing, hiring, orienting, performance management and administering disciplinary actions for employees
Takes an active role in ensuring positive Employee Engagement within the department
Performs special projects and duties as assigned, including necessary research, forecasting, and conflict resolution
Directs sponsor and departmental budget preparation and financial planning processes including budget review for compliance and opportunities
developing protocol specific budgets
and tracking protocol related revenues and expenses by sponsors
Directs and performs statistical, cost, and financial analysis of research data extracted from various internal sources
Prepares reports based on findings, including healthcare costs, grants, provider contracts, debt capacity, and revenue and profitability

Requirements

Bachelors (Required)
Minimum of seven (7) years of experience in clinical research administration, including leadership of research operations
Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision
Must be able to work in a stressful environment and take appropriate action
Extensive clinical and health services research and operations experience, affording the ability to advise, implement, oversee, and strategize to optimize research funding and productivity
Strong knowledge of FDA, ICH-GCP, OHRP, CMS billing compliance, and federal grant regulations
Strong leadership, communication, and change-management skills
Demonstrated experience overseeing study start-up, research contracting, coverage analysis, budgeting, and finance
Experience with research billing compliance and clinical trial financial workflows
Experience developing process improvements, KPIs, and productivity/workload systems
Experience in a multi-hospital or large health system
Experience with Epic, CTMS, Project Management Systems or other research/clinical systems
Experience implementing workload acuity scoring models and operational dashboards
Experience with investigator-initiated research and sponsored research grants

Nice to have

Master’s degree (MBA, MHA, MPH, MS, or related) preferred
Certified Clinical Research Professional (CRPC)
Certified Clinical Research Associate (CCRA)
Certified Research Associate (CRA)
ACRP-CP Certified Professional

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Director of Research Operations

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