Director of Recreation and Guest Experience

• Develop, schedule, and oversee daily kids’ activities, seasonal kids’ camp, and family-friendly programming
• Create and execute signature resort events for holidays, festivities, and special occasions
• Direct the operation of Captiva Landing Pool Complex, including splash pads, slides, lazy river, large pool, pool deck, and arcade
• Oversight of full waterpark operation with Food & Beverage venue
• Oversee the Bayview Pool Complex, featuring multiple pools and slides
• Partner with engineering and maintenance to guarantee pool systems and features remain fully operational
• Manage North and South End beach operations, including complimentary chair and umbrella setups
• Lead the sales and operations of cabanas, daybeds, and premium poolside experiences to maximize profitability
• Develop pricing, packages, and promotions for cabanas, activities, and events
• Monitor financial performance, track KPIs, and adjust strategies to achieve revenue goals
• Recruit, train, and manage a diverse team of recreation, activities, and beach operations staff
• Maintain all recreation facilities, pool decks, equipment, and cabana areas to the highest standards
• Implement and enforce health, safety, and risk management policies across all operations
• Collaborate with resort leadership, marketing, and F&B to align recreation offerings with resort-wide initiatives
• Develop and manage department budgets, including forecasting, expenses, and revenue projections

• Bachelor’s degree in Hospitality, Recreation Management, or related field preferred
• Minimum 5–7 years of progressive leadership in resort recreation, waterpark, or hospitality operations
• Strong background in event programming, family/children’s activities, and aquatic operations
• Proven success in driving guest satisfaction and generating revenue through recreational offerings
• Exceptional leadership, communication, and organizational skills
• Certified Pool Operator (CPO) and/or lifeguard certification strongly preferred
• Ability to work weekends, holidays, and evenings as required by resort programming
• Must have a valid driver’s license, motor vehicle background check will be completed
• Fluent in English language
• bilingual is a bonus

bilingual

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4%
• Commuter and Company-paid Toll Programs
• Complimentary Shift Meal