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The Director of Public Relations and Marketing is a strategic leader within the property team, responsible for shaping and executing integrated communications and marketing strategies that elevate the property’s positioning, strengthen brand equity, and drive measurable commercial impact. Reporting to the Commercial Director, this role leads media relations, reputation management and crisis communications, marketing communications, social and influencer engagement, and digital performance marketing, including paid media and SEO.
Job Responsibility
Lead, coach, and develop PR and Marketing team members
foster a culture of collaboration, continuous learning, and high-quality execution
Build cross-functional partnerships with Operations, Sales, Revenue Management, and Finance to align messaging, experience delivery, and commercial priorities
Collaborate with Regional and Corporate Commercial teams to integrate property initiatives into broader brand priorities and campaigns
Act as a key strategic partner on property, ensuring communications efforts advance both brand equity and measurable commercial outcomes
Demonstrate strong stakeholder management skills, fostering alignment and trust across property leadership, regional teams, global partners, and external agencies
Serve as the property’s positioning champion, ensuring awareness, understanding, and engagement with the property’s positioning across all employees
Develop and lead the annual PR and Marketing strategy and supporting channel plans aligned with commercial goals and property priorities
Lead the creation and execution of the integrated marketing and communications calendar, including campaign plans, global brand initiatives, and on‑property activations and F&B promotions
Identify and analyze seasonal trends, key moments, priority feeder markets, and target audiences to inform annual marketing and campaign planning
Apply market intelligence, consumer trends, guest insights, and competitive analysis to guide positioning and data-driven decision-making
Adjust strategies as market conditions evolve
Together with the Commercial Director, oversee the planning, allocation, and tracking of Media, Digital, Promotion and related investment within the property’s P&L, ensuring budgets across paid, owned and earned channels, including content, are optimized to maximize campaign impact, strengthen ROI, and drive growth through FourSeasons.com
Requirements
Strong leadership and ability to inspire and develop high-performing teams
Exceptional stakeholder management and influencing skills across diverse internal and external audiences
Collaborative approach with skill in building solid relationships across property and external stakeholders
Strategic mindset combined with strong tactical execution capability
Excellent written and verbal communication skills
In-depth understanding of affluent consumer behavior and luxury brand standards
Ability to interpret market intelligence and consumer insights to inform strategy and positioning
Expertise in integrated PR and marketing strategies across Paid, Owned, and Earned channels
Proficiency in reputation management and crisis communications
Comprehensive knowledge of media landscape, and best practices locally and in key feeder markets
Understanding of social and digital channels, including Owned Social, SEO, PPC, Paid Social, Display, and Programmatic, with awareness of emerging trends and technologies
What we offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide