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Director of Professional Services

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Aptitude Software

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Location:
United States , Boston

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Lead all aspects of delivery excellence across the region, from client implementations to operational strategy, financial performance, and people leadership. Build and scale a high-performing delivery organization that partners with clients to ensure successful adoption, measurable value realizations, and ongoing satisfaction. This is a leadership role, combining strategic oversight with hands-on engagement on key client programs.

Job Responsibility:

  • Build, lead, and inspire a distributed team of Project Managers, and Consultants across North America
  • Foster a culture of accountability, collaboration, and continuous improvement that emphasizes client success and professional growth
  • Hire, mentor, and develop high-performing talent
  • Provide clear career paths and support individual development plans
  • Champion diversity and inclusion
  • Be a visible advocate for Professional Services
  • Own regional Professional Services P+L, including revenue forecasting, margin management, and utilization optimization
  • Oversee all aspects of client and partner delivery
  • Implementation, advisory, and managed services, ensuring consistency, quality, and scalability
  • Act as executive sponsor for strategic client programs, providing guidance, governance, and risk mitigation
  • Drive operational excellence through process improvement, performance metrics, and continuous improvement initiatives
  • Promote adoption of Aptitude’s delivery methodology
  • Partner with Sales and Client Success to define and position services as a key differentiator in the market
  • Contribute to scoping, pricing, and negotiation of services engagements
  • Strengthen client relationships through executive sponsorship, thought leadership, and strategic account collaboration
  • Support renewal and expansion opportunities
  • Partner closely with the Client Success leadership team to ensure a seamless client experience
  • Collaborate to design scalable client engagement models and proactive success plans
  • Align delivery excellence with client outcomes
  • Collaborate with Product Management, Engineering, and Client Success to evolve Aptitude’s SaaS delivery framework
  • Work with the Channel team to develop and operationalize the partner delivery ecosystem
  • Support transformation initiatives that modernize Aptitude’s delivery operations
  • Contribute to the global Professional Services leadership team
  • Represent Aptitude’s services organization at industry events, client forums, and partner meetings

Requirements:

  • 10+ years of experience in Professional Services, Consulting, or Program Delivery roles within enterprise software, preferably SaaS organizations
  • 5+ years of people leadership experience, managing regional or cross-functional delivery teams
  • Experience leading teams through business or operational model transformation, ideally shifting from traditional software to SaaS
  • Proven success working with or building partner delivery ecosystems to scale Professional Services reach and capacity
  • Deep understanding of customer lifecycle management in a SaaS or subscription-based business model
  • Proven success managing P&L, service operations, and client delivery at scale
  • Strong background in enterprise software implementation, ideally in financial services, or ERP
  • Demonstrated ability to influence at executive levels, manage complex stakeholders, and deliver measurable client outcomes
  • Commercial acumen with experience in pricing, forecasting, and contract negotiation
  • Strong communication, leadership, and analytical skills, with a passion for driving excellence and innovation in delivery
  • Willingness to travel regionally as needed to support clients, partners, and teams. Occasional international travel required
What we offer:
  • 401(k) retirement plan with matching
  • Competitive vacation and paid time off
  • Healthcare benefits – medical insurance, dental insurance and vision plans
  • Pre-tax saving accounts
  • Life and Disability Insurance
  • ShareSave scheme (ability to purchase company shares on preferential terms)
  • Flexible working conditions and hybrid work model

Additional Information:

Job Posted:
December 06, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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