Director of Professional Services Jobs

Aptitude Software

Location:
United States, Boston

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Lead all aspects of delivery excellence across the region, from client implementations to operational strategy, financial performance, and people leadership. Build and scale a high-performing delivery organization that partners with clients to ensure successful adoption, measurable value realizations, and ongoing satisfaction. This is a leadership role, combining strategic oversight with hands-on engagement on key client programs.

Job Responsibility:

Build, lead, and inspire a distributed team of Project Managers, and Consultants across North America
Foster a culture of accountability, collaboration, and continuous improvement that emphasizes client success and professional growth
Hire, mentor, and develop high-performing talent
Provide clear career paths and support individual development plans
Champion diversity and inclusion
Be a visible advocate for Professional Services
Own regional Professional Services P+L, including revenue forecasting, margin management, and utilization optimization
Oversee all aspects of client and partner delivery
Implementation, advisory, and managed services, ensuring consistency, quality, and scalability
Act as executive sponsor for strategic client programs, providing guidance, governance, and risk mitigation
Drive operational excellence through process improvement, performance metrics, and continuous improvement initiatives
Promote adoption of Aptitude’s delivery methodology
Partner with Sales and Client Success to define and position services as a key differentiator in the market
Contribute to scoping, pricing, and negotiation of services engagements
Strengthen client relationships through executive sponsorship, thought leadership, and strategic account collaboration
Support renewal and expansion opportunities
Partner closely with the Client Success leadership team to ensure a seamless client experience
Collaborate to design scalable client engagement models and proactive success plans
Align delivery excellence with client outcomes
Collaborate with Product Management, Engineering, and Client Success to evolve Aptitude’s SaaS delivery framework
Work with the Channel team to develop and operationalize the partner delivery ecosystem
Support transformation initiatives that modernize Aptitude’s delivery operations
Contribute to the global Professional Services leadership team
Represent Aptitude’s services organization at industry events, client forums, and partner meetings

Requirements:

10+ years of experience in Professional Services, Consulting, or Program Delivery roles within enterprise software, preferably SaaS organizations
5+ years of people leadership experience, managing regional or cross-functional delivery teams
Experience leading teams through business or operational model transformation, ideally shifting from traditional software to SaaS
Proven success working with or building partner delivery ecosystems to scale Professional Services reach and capacity
Deep understanding of customer lifecycle management in a SaaS or subscription-based business model
Proven success managing P&L, service operations, and client delivery at scale
Strong background in enterprise software implementation, ideally in financial services, or ERP
Demonstrated ability to influence at executive levels, manage complex stakeholders, and deliver measurable client outcomes
Commercial acumen with experience in pricing, forecasting, and contract negotiation
Strong communication, leadership, and analytical skills, with a passion for driving excellence and innovation in delivery
Willingness to travel regionally as needed to support clients, partners, and teams. Occasional international travel required

What we offer:

401(k) retirement plan with matching
Competitive vacation and paid time off
Healthcare benefits – medical insurance, dental insurance and vision plans
Pre-tax saving accounts
Life and Disability Insurance
ShareSave scheme (ability to purchase company shares on preferential terms)
Flexible working conditions and hybrid work model

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Director of Professional Services