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ResMed Logo ResMed · IT - Software Development

Director of Professional Services Consulting

United States 182000.00 - 272000.00 USD / Year · Job Posted February 20, 2026
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Job Description

Brightree is seeking a dynamic and experienced Director of Professional Services Consulting to lead a high-performing team of consultants and trainers responsible for customer onboarding and implementation of Brightree’s HME Core and add-on modules. This role is pivotal in driving client success, employee engagement, cross-functional collaboration, and achieving financial and operational goals.

Job Responsibility

  • Define and execute the vision and strategic direction for the Professional Services Consulting team
  • Lead transformational initiatives that enhance team performance, customer satisfaction, and business outcomes
  • Manage and mentor a team of consultants and trainers focused on onboarding and implementing HME Core and add-on modules
  • Foster a culture of accountability, continuous improvement, and professional growth
  • Ensure successful delivery of consulting and training services throughout the customer onboarding lifecycle
  • Act as Executive Sponsor for key client projects, ensuring alignment with customer goals and expectations
  • Partner with Sales, Product Management, Development, and Customer Support to drive seamless customer experiences
  • Develop innovative consulting packages that enhance product adoption and customer value
  • Establish and monitor key performance indicators (KPIs), OKRs, and service delivery standards
  • Drive operational efficiencies and ensure alignment with revenue and profitability objectives

Requirements

  • Bachelor’s Degree with 10–12 years of experience leading professional services teams
  • Proven success managing a Professional Services practice in an enterprise SaaS environment
  • Strong background in Healthcare IT, preferably with HME experience
  • Demonstrated ability to work with senior (C-level) executives and influence strategic decisions
  • Expertise in project management, consulting delivery, and customer onboarding
  • Data-driven mindset with strong analytical and problem-solving skills
  • Exceptional verbal and written communication skills
  • Inspirational leadership style with the ability to lead through change and motivate teams
  • Strong organizational and planning skills with a focus on continuous improvement
  • Willingness to travel (20–30%)

What we offer

  • comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
  • annual cash bonus payment based on company, business unit, and/or individual performance
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