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Brightree is seeking a dynamic and experienced Director of Professional Services Consulting to lead a high-performing team of consultants and trainers responsible for customer onboarding and implementation of Brightree’s HME Core and add-on modules. This role is pivotal in driving client success, employee engagement, cross-functional collaboration, and achieving financial and operational goals.
Job Responsibility:
Define and execute the vision and strategic direction for the Professional Services Consulting team
Lead transformational initiatives that enhance team performance, customer satisfaction, and business outcomes
Manage and mentor a team of consultants and trainers focused on onboarding and implementing HME Core and add-on modules
Foster a culture of accountability, continuous improvement, and professional growth
Ensure successful delivery of consulting and training services throughout the customer onboarding lifecycle
Act as Executive Sponsor for key client projects, ensuring alignment with customer goals and expectations
Partner with Sales, Product Management, Development, and Customer Support to drive seamless customer experiences
Develop innovative consulting packages that enhance product adoption and customer value
Establish and monitor key performance indicators (KPIs), OKRs, and service delivery standards
Drive operational efficiencies and ensure alignment with revenue and profitability objectives
Requirements:
Bachelor’s Degree with 10–12 years of experience leading professional services teams
Proven success managing a Professional Services practice in an enterprise SaaS environment
Strong background in Healthcare IT, preferably with HME experience
Demonstrated ability to work with senior (C-level) executives and influence strategic decisions
Expertise in project management, consulting delivery, and customer onboarding
Data-driven mindset with strong analytical and problem-solving skills
Exceptional verbal and written communication skills
Inspirational leadership style with the ability to lead through change and motivate teams
Strong organizational and planning skills with a focus on continuous improvement
Willingness to travel (20–30%)
What we offer:
comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
annual cash bonus payment based on company, business unit, and/or individual performance