Director of Production Operations Job at ASTOUND Group (Las Vegas)

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Senior Director, Product Marketing Operations and Competitive Intelligence

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. T...

Location

United States

Salary:

180000.00 - 304000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

10+ years of experience in B2B marketing, market research, or a related field
5+ years’ experience leading a marketing function, or similar, used to managing multiple projects at one time within established timelines
Proficient in planning and project management skills
Ability to handle individual contributor and detail-oriented responsibilities in addition to people management responsibilities such as guiding, performance managing and mentoring a team
Strong analytical skills and experience in quantitative and qualitative research methods, translating complex data into actionable insights
Delivers results efficiently with a high sense of urgency when applicable
Excellent communication and presentation skills, both written and verbal
Ability to build strong partnerships at all levels of leadership and manage by influence
Seamlessly negotiates and manages conflict

Job Responsibility

Establish and spearhead our Product Marketing Operations and Competitive Intelligence function
Lead a dedicated team, driving both major and minor product launches, cultivating robust competitive intelligence, and consistently reporting on progress across all initiatives
Evolve, establish and execute product marketing programs and operations related to GTM readiness
Product Launch process - Establish, document and maintain product market launch framework, operating model and launch calendar that aligns with development and the field
Product Launch management - organize and execute critical product launches, driving the planning and execution of launch activities, events/webinars and ensuring alignment and readiness across all marketing work streams, while coordinating overall readiness with development and field teams
Competitive Intelligence - manage a team that builds and runs a competitive intel program that serves as the internal authority on competitive dynamics, equipping sales teams with sharp differentiation, timely insights and effective strategies to win
Repeatable sales plays - partner with PMMs, Field, and Enablement stakeholders to define, build and deliver repeatable sales motions to drive annual operating targets (pipeline, billings, net-new logos)
PMM Planning and Coordination - organize and drive quarterly and yearly planning and operating plans for product marketing, including reporting results to key stakeholders
organize and drive PMM all-hands and leadership meetings and related presentations
Standards, Best Practices and Consistency - drives the establishment of consistent templates, frameworks, and constructs for use across the team

What we offer

Bonus
Commission
Equity
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan

Fulltime

Senior Director of Product (Head of International - Real Time Operations)

As Head of International – Real Time Operations, you will own the strategy and e...

Location

United Kingdom , London

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

10+ years of product management experience in enterprise SaaS, real-time operations, VSaaS, VMS, IoT, or public safety technology
Proven success in international product leadership, including experience scaling platforms across multiple regions with diverse compliance and operational requirements
Experience partnering with sales leadership on tender-driven opportunities, translating deal pipelines into prioritized product roadmaps
Strong understanding of global compliance standards (privacy, data residency, security) and their impact on product delivery
Demonstrated ability to harmonize requirements across geographies while balancing global parity vs. regional differentiation
Excellent communication and collaboration skills
able to influence senior leaders and cross-functional teams without direct authority
Bachelor’s degree required
MBA or advanced degree preferred

Job Responsibility

Define the international product strategy for Fusus, balancing competitiveness, sustainability, and scalability
Partner directly with international sales leadership to evaluate pipeline opportunities, shape tender responses, and prioritize engineering work to win deals
Harmonize requirements across countries and regions, ensuring strategic parity with U.S. markets where necessary, while building features and capabilities that truly matter for international success
Collaborate with product, engineering, and program leaders to ensure international deliverables are embedded in Axon’s global roadmap
Ensure compliance with regional security, privacy, and data residency standards critical to customer trust and adoption
Drive continuous improvement in tender readiness, adoption, and customer success metrics across regions
Act as a champion for international customer and partner needs within RTO, ensuring they inform product priorities at all stages
Build strong partnerships across Axon (devices, digital evidence, productivity solutions) to deliver integrated outcomes internationally
Lead direct engagement with international customers, regulators, and partners to distill insights into product priorities
Establish a clear execution path within 90 days that defines roadmap priorities and sequencing for international expansion

What we offer

Competitive base salary and RSUs
Comprehensive pension plan with matching contribution
Private health insurance & cash plans
30 days paid holiday + UK public holidays
Enhanced maternity/paternity leave
GymPass subscription
Life assurance & income protection
Career growth support and wellness resources

Fulltime

Director of Operations

We’re looking for a Director of Operations to lead the operational engine of our...

Location

United States , Cincinnati

Salary:

Not provided

Curiosity

Expiration Date

Until further notice

Requirements

10+ years of agency experience in operations, project management, or production management
5+ years in a senior operational role within a full-service creative or media agency
Proven success managing a book of business — balancing people, process, and profit
Hands-on experience with agency systems (Workfront, Monday.com, Asana, or similar)
Strong financial, vendor, and compliance management acumen
Collaborative leadership style and excellent communication skills

Job Responsibility

Lead Operations for a Book of Business: Oversee workflow, resourcing, and profitability for an assigned client portfolio
Optimize Agency Processes: Build and refine standardized systems for project management, resourcing, and delivery
Manage Resourcing & Capacity: Balance workloads, forecast staffing needs, and maximize team utilization
Oversee Vendors & Compliance Management: Maintain vendor relationships, contracts, and compliance documentation
Drive Financial Accountability: Partner with Account and Finance teams to monitor scopes, budgets, and operational efficiency
Champion Continuous Improvement: Identify bottlenecks, streamline workflows, and elevate operational performance
Lead Pricing and Product evolution: A leader for new business proposals and agency product and pricing
Lead Agency Onboarding for New Hires: Lead the end-to-end onboarding process to ensure all operational processes, tools, and procedures are effectively introduced and adopted
Oversee Productions: Lead productions for smaller projects and collaborate with a team on large-scale initiatives, ensuring all workflows, timelines, and processes are properly managed

Senior Director of Product Management

The goTenna Product team is seeking a highly professional and experienced Produc...

Location

Salary:

175000.00 - 220000.00 USD / Year

goTenna

Expiration Date

Until further notice

Requirements

6+ years of experience working as Director of Product Management, Product Lifecycle Manager or Product Portfolio Manager in a technical product field - preferably in the telecoms, LMR radio or satellite systems segments
4+ years of experience with Agile methodologies for Software Development (including use of Jira & Confluence)
3+ years of experience with Waterfall/Stage-Gate methodologies for Hardware Development processes
Demonstrated experience managing business initiatives involving a portfolio of products in various lifecycle stages
Experience conducting market research, technical research and competitive analysis
Professional Communication skills: project specifications, documentation and presentations
Experience directly managing Product Managers and/or Product Owners
ITAR: U.S. Citizen or Green Card Required

Job Responsibility

Strategic Product Leadership: The Senior Director of Product Management is the key owner of an assigned product or product portfolio
Portfolio Strategy: Working in conjunction with the VP of Product and key internal and external stakeholders, the Product Manager shall define and communicate a compelling, long-term product strategy that aligns with market opportunities, customer needs and overall business objectives
Market & Competitive Analysis: Conduct deep market research, including regular interaction with current lighthouse customers, target market customers, industry experts, and sales channels
Business Case Development: Develop and maintain robust business cases for new product investments, justifying resource allocation, forecasting financial returns (ROI), and defining success metrics
Go-to-Market Strategy: Partner with Marketing, Sales, and Business Development to define and execute effective go-to-market plans for product launches
Customer & Stakeholder Empathy: Serve as the primary voice of the customer, translating complex operational requirements from critical communications end-users into actionable product requirements
Roadmap Management: Own, prioritize, and maintain the product roadmap for the product or product portfolio
Requirements Definition: Create clear, concise, and prioritized Product Requirements Documents (PRDs), translating those requirements into initiatives and feature epics
Feature Prioritization: Use data-driven decisions, product strategic goals, and market feedback to make tough, objective decisions on feature trade-offs and backlog prioritization
Lifecycle Management: Manage products across their entire lifecycle, including defining end-of-life strategies and transition plans for legacy systems

What we offer

Equity
401(k) plan
Unlimited PTO
Parental Leave with Pay
Holiday pay (including December recess)
Medical, Dental, Vision and life insurance
Pre-tax benefits
Short- and Long-term disability plans
Professional Development Stipend

Fulltime

Director, Sales Operations

We’re hiring a leader of Sales Operations to help unlock our next phase of growt...

Location

United States

Salary:

200000.00 - 250000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

8+ years of experience in Sales Operations, Revenue Operations, or related GTM Ops roles, ideally in Enterprise SaaS
5+ years in people management preferred
Proven track record of supporting enterprise sales motions (large ACVs, complex deal cycles, multi-stakeholder environments)
Deep expertise in sales planning (capacity modeling, territory design, quota setting), pipeline management and forecasting, and sales productivity improvement
Equally strong as a strategic thinker and a hands-on builder
comfortable navigating ambiguity and driving clarity in fast-paced environments
Proficiency with Salesforce

Job Responsibility

Partner with the sales leadership team to support a fast-growing sales organization and enable higher performance across teams
Drive sales planning processes in close collaboration with Revenue Operations leadership, including capacity modeling, territory management, and quota allocation
Support sales forecasting in close partnership with the Head of Revenue Operations, driving accuracy and predictability
Develop, own, and continuously iterate on data sets, reports, and insights that enhance GTM productivity and efficiency
Collaborate cross-functionally with GTM teams (Sales, SDR, Marketing, Solutions Engineer, Partnerships) to ensure alignment on strategy and execution

What we offer

Meaningful equity compensation in the form of ISO options
offer early exercise and a 10 year post-termination exercise window

Fulltime

Customer Success / Operations Director

This is a high-impact leadership role where you’ll own operations end-to-end, op...

Location

Japan , Tokyo

Salary:

Not provided

Quadient

Expiration Date

Until further notice

Requirements

Entrepreneurial mindset with 10+ years in operational leadership
Proven success in people management and strategic development
Strong analytical and decision-making skills
Native-level Japanese & business-level English
Industry experience in logistics, retail, or related sectors

Job Responsibility

Drive operational excellence and customer satisfaction
Manage installations, service operations, and product delivery
Lead cross-functional projects and stakeholder relationships
Optimize costs and contribute to profitable growth
Build and develop high-performing teams

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Production Director

The Production Director will lead a team of Producers to plan and execute high-i...

Location

United States , New York

Salary:

110000.00 - 140000.00 USD / Year

SoHo Experiential

Expiration Date

Until further notice

Requirements

Bachelor's Degree
8+ years of experience in producing a variety of experiential marketing events
3+ years of experience managing multiple full-time Production resources with demonstratable background in hiring, onboarding, and mentoring teams.
Prior experience in an experiential agency preferred
Proven track record of managing multiple large-scale projects simultaneously in a high-pressure environment.
Expertise in event budgeting, contract negotiations, and resource optimization.
Excellent written, verbal, and interpersonal communication skills.
Proficiency in Microsoft Office & Teams, Google Workspace, and presentation tools
familiarity with project management platforms (e.g., Asana, Smartsheet, Monday) preferred.
Ability to travel and work non-traditional hours (evenings, weekends, extended event days).

Job Responsibility

Spearhead the end-to-end production of large-scale experiential marketing events.
Mentor and provide leadership for a team of Producers, fostering a collaborative, solution-oriented culture.
Strategically design and oversee the development of a comprehensive operational plan for the production department, encompassing all logistical elements including but not limited to budgeting, travel, equipment rentals, permitting, insurance, venue coordination, vendor sourcing, and management.
Direct and elevate pre-production, production and on-site production processes, ensuring meticulous oversight during the end-to-end production cycle, while upholding the highest standards of quality, efficiency, and safety across all touchpoints.
Partner with Creative, Client Services, and Growth teams to align event production with brand objectives and innovative strategies.
Focus on operational infrastructure to support and elevate the production team and their processes.
Source, negotiate, and manage vendor and contractor relationships, ensuring deliverables meet both timeline and budget requirements.
Develop, manage, and optimize detailed event budgets, ensuring cost-effectiveness while upholding quality standards.
Oversee risk management processes, develop contingency plans to address potential challenges, and ensure seamless event execution.

What we offer

Comprehensive benefits including medical, vision, dental, and access to a suite of wellness programs.
A generous PTO policy including company holidays, vacation days, wellness days.
Opportunities to learn and grow while making an impact.
A group of people who value each other as much as the work we create.

Fulltime

Director of Production Operations

ASTOUND Group

Location:
United States , Las Vegas

Category:
Manufacturing

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 06, 2025

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