Director of Product Operations Job at Rapid7 (Boston)

Director of Production Operations

The Director of Production Operations is a hands-on, operational leader tasked w...

Location

United States , Las Vegas

Salary:

Not provided

ASTOUND Group

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in production operations, staging, or fabrication management within experiential marketing, events, or large-scale fabrication industries
Demonstrated success in reorganizing or transforming production operations, introducing structure and raising performance standards
Strong leadership presence with the ability to balance authority and team spirit
Proven ability to improve and lead make-or-buy decision processes
Excellent planning, organizational, and problem-solving skills
Skilled communicator who fosters collaboration and builds trust across levels
Experience establishing KPIs, reporting systems, and accountability frameworks

Job Responsibility

Operational Leadership & Reorganization
Bridge Between PM and Production
Process, Efficiency & Reporting
Shop Floor Authority
Quality & Delivery Excellence
Make-or-Buy Decision Leadership
Meet Performance Metrics

What we offer

Excellent Medical Insurance
Excellent Dental Insurance
Excellent Vision Insurance
Paid Time Off, Holiday Pay
401K matching program after 90 days of employment
100% Company Life and Long-Term Disability Coverage
Employee Referral Program

Fulltime

Director, Customer Care Product Operations

We are seeking an experienced leader to execute the strategic direction of our C...

Location

United States , Mountain View

Salary:

216000.00 - 264000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

Deep passion for customers and a strong belief in the power of care as a product differentiator
7+ years proven leadership experience, including managing cross-functional embedded teams and developing systems for scale and autonomy
Strong product and/or technical background preferred—ideally with a degree in Engineering, Computer Science, or related field and hands-on product development or technical experience
Experience with AI strategy, including tool selection, automation mapping, and agent-assist systems
Demonstrated ability to build and scale user research and feedback loops into product pipelines
Outstanding analytical and problem-solving skills
data-driven decision-making is a must
Expertise or capability in operations including knowledge of quality assurance, agent readiness, escalations
Track record of influencing and aligning with stakeholders across Product, Engineering, Marketing, and CX
Excellent communication and collaboration skills—especially in high-ambiguity environments

Job Responsibility

Own and drive the Care AI strategy to shift from human support to automated and AI-powered resolution
Define automation use cases, KPIs, and optimize adoption across all support channels
Partner and collaborate closely with Product & Engineering to align automation roadmap with technical feasibility and business goals
Lead Customer Care’s product integration strategy to embed CX into every product and operational decision
Manage 4–5 senior Care Specialists embedded in key product pods to ensure launch readiness, lifecycle comms, and research support
Act as the cross-functional glue between Care, Product, and Eng—aligning roadmaps, surfacing feedback, and driving issue resolution
Consolidate customer, agent, and system insights into a single narrative to inform continuous improvement
Build a scalable, company-wide user research program with EarnIn-specific guidelines to enable autonomous research
Define high-priority UR initiatives aligned to business goals that product operations will take on
Select and implement research tooling (e.g., Maze, Dovetail) to support execution at scale

What we offer

equity
benefits

Fulltime

Senior Director, Product Marketing Operations and Competitive Intelligence

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. T...

Location

United States

Salary:

180000.00 - 304000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

10+ years of experience in B2B marketing, market research, or a related field
5+ years’ experience leading a marketing function, or similar, used to managing multiple projects at one time within established timelines
Proficient in planning and project management skills
Ability to handle individual contributor and detail-oriented responsibilities in addition to people management responsibilities such as guiding, performance managing and mentoring a team
Strong analytical skills and experience in quantitative and qualitative research methods, translating complex data into actionable insights
Delivers results efficiently with a high sense of urgency when applicable
Excellent communication and presentation skills, both written and verbal
Ability to build strong partnerships at all levels of leadership and manage by influence
Seamlessly negotiates and manages conflict

Job Responsibility

Establish and spearhead our Product Marketing Operations and Competitive Intelligence function
Lead a dedicated team, driving both major and minor product launches, cultivating robust competitive intelligence, and consistently reporting on progress across all initiatives
Evolve, establish and execute product marketing programs and operations related to GTM readiness
Product Launch process - Establish, document and maintain product market launch framework, operating model and launch calendar that aligns with development and the field
Product Launch management - organize and execute critical product launches, driving the planning and execution of launch activities, events/webinars and ensuring alignment and readiness across all marketing work streams, while coordinating overall readiness with development and field teams
Competitive Intelligence - manage a team that builds and runs a competitive intel program that serves as the internal authority on competitive dynamics, equipping sales teams with sharp differentiation, timely insights and effective strategies to win
Repeatable sales plays - partner with PMMs, Field, and Enablement stakeholders to define, build and deliver repeatable sales motions to drive annual operating targets (pipeline, billings, net-new logos)
PMM Planning and Coordination - organize and drive quarterly and yearly planning and operating plans for product marketing, including reporting results to key stakeholders
organize and drive PMM all-hands and leadership meetings and related presentations
Standards, Best Practices and Consistency - drives the establishment of consistent templates, frameworks, and constructs for use across the team

What we offer

Bonus
Commission
Equity
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan

Fulltime

Senior Director of Product (Head of International - Real Time Operations)

As Head of International – Real Time Operations, you will own the strategy and e...

Location

United Kingdom , London

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

10+ years of product management experience in enterprise SaaS, real-time operations, VSaaS, VMS, IoT, or public safety technology
Proven success in international product leadership, including experience scaling platforms across multiple regions with diverse compliance and operational requirements
Experience partnering with sales leadership on tender-driven opportunities, translating deal pipelines into prioritized product roadmaps
Strong understanding of global compliance standards (privacy, data residency, security) and their impact on product delivery
Demonstrated ability to harmonize requirements across geographies while balancing global parity vs. regional differentiation
Excellent communication and collaboration skills
able to influence senior leaders and cross-functional teams without direct authority
Bachelor’s degree required
MBA or advanced degree preferred

Job Responsibility

Define the international product strategy for Fusus, balancing competitiveness, sustainability, and scalability
Partner directly with international sales leadership to evaluate pipeline opportunities, shape tender responses, and prioritize engineering work to win deals
Harmonize requirements across countries and regions, ensuring strategic parity with U.S. markets where necessary, while building features and capabilities that truly matter for international success
Collaborate with product, engineering, and program leaders to ensure international deliverables are embedded in Axon’s global roadmap
Ensure compliance with regional security, privacy, and data residency standards critical to customer trust and adoption
Drive continuous improvement in tender readiness, adoption, and customer success metrics across regions
Act as a champion for international customer and partner needs within RTO, ensuring they inform product priorities at all stages
Build strong partnerships across Axon (devices, digital evidence, productivity solutions) to deliver integrated outcomes internationally
Lead direct engagement with international customers, regulators, and partners to distill insights into product priorities
Establish a clear execution path within 90 days that defines roadmap priorities and sequencing for international expansion

What we offer

Competitive base salary and RSUs
Comprehensive pension plan with matching contribution
Private health insurance & cash plans
30 days paid holiday + UK public holidays
Enhanced maternity/paternity leave
GymPass subscription
Life assurance & income protection
Career growth support and wellness resources

Fulltime

Director of Operations

We’re looking for a Director of Operations to lead the operational engine of our...

Location

United States , Cincinnati

Salary:

Not provided

Curiosity

Expiration Date

Until further notice

Requirements

10+ years of agency experience in operations, project management, or production management
5+ years in a senior operational role within a full-service creative or media agency
Proven success managing a book of business — balancing people, process, and profit
Hands-on experience with agency systems (Workfront, Monday.com, Asana, or similar)
Strong financial, vendor, and compliance management acumen
Collaborative leadership style and excellent communication skills

Job Responsibility

Lead Operations for a Book of Business: Oversee workflow, resourcing, and profitability for an assigned client portfolio
Optimize Agency Processes: Build and refine standardized systems for project management, resourcing, and delivery
Manage Resourcing & Capacity: Balance workloads, forecast staffing needs, and maximize team utilization
Oversee Vendors & Compliance Management: Maintain vendor relationships, contracts, and compliance documentation
Drive Financial Accountability: Partner with Account and Finance teams to monitor scopes, budgets, and operational efficiency
Champion Continuous Improvement: Identify bottlenecks, streamline workflows, and elevate operational performance
Lead Pricing and Product evolution: A leader for new business proposals and agency product and pricing
Lead Agency Onboarding for New Hires: Lead the end-to-end onboarding process to ensure all operational processes, tools, and procedures are effectively introduced and adopted
Oversee Productions: Lead productions for smaller projects and collaborate with a team on large-scale initiatives, ensuring all workflows, timelines, and processes are properly managed

Regional Production Director

As part of the Fever Originals team, you will use data and insights to produce o...

Location

United Kingdom , London

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

15+ years of leadership in live events, immersive experiences, or attractions, with proven end-to-end production accountability
Demonstrated success managing multi-market teams and complex event portfolios
Strong leadership presence, able to influence cross-functional teams and senior stakeholders
Proven financial acumen, vendor negotiation expertise, and experience managing multi-million-euro budgets
Extensive network of respected vendors and freelance talent
Exceptional communication skills, with fluency in English
additional European languages a strong asset
Ability to thrive in fast-paced, ambiguous environments while maintaining detail orientation and strategic clarity
Solution-oriented mindset, with the ability to anticipate issues and lead teams through complex challenges
Collaborative, humble, and adaptable

Job Responsibility

Oversee all production activities in the assigned region, ensuring that each event aligns with the company's standards and brand identity
With Regional and New Ventures managers, develop and implement production strategies that align with the company’s overall goals, regional market trends, and business objectives
Evaluate the feasibility and potential risks for all regional projects
Work with senior leadership to develop budgets for regional productions and ensure efficient allocation of resources across multiple events and locations
Supervise the planning and execution of all projects within the territory
Ensure that all event timelines, production schedules, and logistics are managed effectively, from pre-production through to event wrap-up
Collaborate with various departments, including technical, creative, marketing, and finance, to ensure seamless production operations
Ensure that every production meets the company’s creative and technical standards, comply with local labour laws, industry standards, and adheres to health and safety regulations
Provide on-the-ground leadership to address any technical or operational issues that arise during production, offering solutions to minimize impact on the event
Lead a regional team of production managers, technical directors, production coordinators, and other staff

What we offer

40% discount on all Fever events and experiences
Work in the centre of the city with opportunities to travel
Responsibility from day one and professional and personal growth and the opportunity to have a real impact in a high-growth global category leader
Health and dental Insurance
Wellhub membership
Competitive pension plan
28 days of PTO
Cyclesaver
Great work environment with a young, international team of talented people to work with

Fulltime

Senior Director of Product Management

The goTenna Product team is seeking a highly professional and experienced Produc...

Location

Salary:

175000.00 - 220000.00 USD / Year

goTenna

Expiration Date

Until further notice

Requirements

6+ years of experience working as Director of Product Management, Product Lifecycle Manager or Product Portfolio Manager in a technical product field - preferably in the telecoms, LMR radio or satellite systems segments
4+ years of experience with Agile methodologies for Software Development (including use of Jira & Confluence)
3+ years of experience with Waterfall/Stage-Gate methodologies for Hardware Development processes
Demonstrated experience managing business initiatives involving a portfolio of products in various lifecycle stages
Experience conducting market research, technical research and competitive analysis
Professional Communication skills: project specifications, documentation and presentations
Experience directly managing Product Managers and/or Product Owners
ITAR: U.S. Citizen or Green Card Required

Job Responsibility

Strategic Product Leadership: The Senior Director of Product Management is the key owner of an assigned product or product portfolio
Portfolio Strategy: Working in conjunction with the VP of Product and key internal and external stakeholders, the Product Manager shall define and communicate a compelling, long-term product strategy that aligns with market opportunities, customer needs and overall business objectives
Market & Competitive Analysis: Conduct deep market research, including regular interaction with current lighthouse customers, target market customers, industry experts, and sales channels
Business Case Development: Develop and maintain robust business cases for new product investments, justifying resource allocation, forecasting financial returns (ROI), and defining success metrics
Go-to-Market Strategy: Partner with Marketing, Sales, and Business Development to define and execute effective go-to-market plans for product launches
Customer & Stakeholder Empathy: Serve as the primary voice of the customer, translating complex operational requirements from critical communications end-users into actionable product requirements
Roadmap Management: Own, prioritize, and maintain the product roadmap for the product or product portfolio
Requirements Definition: Create clear, concise, and prioritized Product Requirements Documents (PRDs), translating those requirements into initiatives and feature epics
Feature Prioritization: Use data-driven decisions, product strategic goals, and market feedback to make tough, objective decisions on feature trade-offs and backlog prioritization
Lifecycle Management: Manage products across their entire lifecycle, including defining end-of-life strategies and transition plans for legacy systems

What we offer

Equity
401(k) plan
Unlimited PTO
Parental Leave with Pay
Holiday pay (including December recess)
Medical, Dental, Vision and life insurance
Pre-tax benefits
Short- and Long-term disability plans
Professional Development Stipend

Fulltime

Director, Sales Operations

We’re hiring a leader of Sales Operations to help unlock our next phase of growt...

Location

United States

Salary:

200000.00 - 250000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

8+ years of experience in Sales Operations, Revenue Operations, or related GTM Ops roles, ideally in Enterprise SaaS
5+ years in people management preferred
Proven track record of supporting enterprise sales motions (large ACVs, complex deal cycles, multi-stakeholder environments)
Deep expertise in sales planning (capacity modeling, territory design, quota setting), pipeline management and forecasting, and sales productivity improvement
Equally strong as a strategic thinker and a hands-on builder
comfortable navigating ambiguity and driving clarity in fast-paced environments
Proficiency with Salesforce

Job Responsibility

Partner with the sales leadership team to support a fast-growing sales organization and enable higher performance across teams
Drive sales planning processes in close collaboration with Revenue Operations leadership, including capacity modeling, territory management, and quota allocation
Support sales forecasting in close partnership with the Head of Revenue Operations, driving accuracy and predictability
Develop, own, and continuously iterate on data sets, reports, and insights that enhance GTM productivity and efficiency
Collaborate cross-functionally with GTM teams (Sales, SDR, Marketing, Solutions Engineer, Partnerships) to ensure alignment on strategy and execution

What we offer

Meaningful equity compensation in the form of ISO options
offer early exercise and a 10 year post-termination exercise window

Fulltime

Director of Product Operations

Rapid7

Location:
United States , Boston

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

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