Director Of Product Management - Guest Access

• Operationally reliable and predictable guest access
• Failures that are understandable, diagnosable, and recoverable
• A shift from reactive support to proactive monitoring
• Clear vendor accountability through transparent standards and scorecards
• Sustainable innovation that advances the next generation of access controls
• Own the problem of space, product strategy, and outcomes for Access Controls as experienced by hotels, associates, and owners
• Lead a durable, empowered Agile team accountable for business and operational outcomes, not feature delivery
• Provide clear context and success measures while enabling teams to discover the best solutions
• Balance guest experience, operational reality, property diversity, and owner risk tolerance
• Own access reliability at scale across registration, delivery, and unlock performance
• Ensure access failures surface clear, actionable causes to hotel staff
• Improve diagnostics and recovery paths
• Partner with Engineering, SRE, Platform, and Security teams on resilience and observability
• Lead product strategy for lock health telemetry including battery, firmware, and time drift
• Shift from incident response to prevention by resolving issues pre-arrival
• Define success metrics tied to preventable failure reduction
• Design fast, intuitive recovery paths without defaulting guests to the front desk
• Reduce duplicate work and escalations for associates
• Treat supportability as a first-class product requirement
• Own the Lock Vendor Scorecard as a product capability
• Define standards for performance, telemetry, certification, and incident response
• Use vendor data to inform rollout, remediation, and enforcement decisions
• Provide clear visibility into access performance and failure causes for owners
• Partner with Risk, Legal, Fraud, and Finance to manage exposure
• Communicate tradeoffs to build long-term owner trust
• Define a long-term vision for access controls including wallet-native credentials and multi-space access
• Lead continuous discovery with vendors and properties
• Turn future-state concepts into incremental, testable pilots
• Ensure innovation improves reliability, deployability, and supportability
• Prevent innovation debt by designing certification and operations in day one

• Bachelor's degree or equivalent experience/certification
• 8+ years of product management experience with operationally critical or platform systems
• Proven experience leading empowered Agile product teams
• Background in platforms, reliability, observability, or operational tooling
• Ability to balance innovation with execution and risk management
• Experience influencing across Engineering, Operations, Vendors, and Executive stakeholders

Experience in access controls and lock ecosystems

• 401(k) plan
• stock purchase plan
• discounts at Marriott properties
• commuter benefits
• employee assistance plan
• childcare discounts
• medical
• dental
• vision
• health care flexible spending account
• dependent care flexible spending account
• life insurance
• disability insurance
• accident insurance
• adoption expense reimbursements
• paid parental leave
• paid sick leave
• 0.0384 PTO balance for every hour worked
• minimum of 9 holidays annually