Director of Product Management, Forward Deployed & Strategy Job at Scale (New York)

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Director Product Strategy and Ecosystem

As Director of Product Strategy and Partner Ecosystem, you will sit at the inter...

Location

United States , California

Salary:

182700.00 - 274000.00 USD / Year

Teradata

Expiration Date

Until further notice

Requirements

10+ years of experience in product strategy, partner/ecosystem management, corporate development, or management consulting, ideally within enterprise software or cloud technology
Demonstrated ability to lead Build vs. Buy vs. Partner analyses and translate outcomes into executive-level recommendations
Proven experience structuring and managing OEM or ISV partnerships end-to-end, from evaluation through contracting, onboarding, and lifecycle health
Track record of driving cross-functional alignment and execution without direct organizational authority, across Product, Engineering, Legal, Finance, and GTM teams
Strong executive communication skills—comfortable presenting complex, ambiguous situations as clear recommendations to C-suite and board-level audiences
Financial modeling and business case development for strategic planning, Long Range Planning, product monetization forecasting, and M&A or partnership evaluation
Experience supporting or leading contract negotiations with ISVs, CSPs, or strategic technology partners
High comfort operating in ambiguous, fast-moving environments with multiple competing priorities and limited direct authority

Job Responsibility

Conduct deep research with Product Management and Product Engineering colleagues on potential new ISVs and partnerships
Drive analysis and decision making of Build vs. Buy vs. Partner for ISV partner capabilities across a wide breadth of sources of insight
construct and report to senior leadership comprehensive analysis and clear recommendations
Lead onboarding and contracting for new OEM ISVs w/Product functions (OEM, white label, acquire) and across the breadth of back-end systems and teams (Pricing, GTM, IT, CISO, Support, Cloud Operations, Selling & Operational Enablement, Procurement, etc.)
Lead cross-functional cadence of input and review of new partner intake, joint partner build, OEM partner health across Teradata, Product org, and with key partners over the entire OEM partner lifecycle
Report on progress on partner intake, partner health, joint build, adoption, monetization across the portfolio of OEM partnerships
Lead or support CSP and ISV contract negotiations from the Product organization
Lead Product org for organizing periodic partner Executive Briefings and joint technical workshops
Support Product org readiness and contribution for major partner and Teradata conferences and events
Lead the evaluation and prioritization of partner integrations across the product portfolio in deep collaboration with Engineering and the Alliance

What we offer

Healthcare
Life and disability insurance plans
401(k)-retirement savings plan
Time-off programs

Fulltime

Account Director- LATAM

Leads the development and application of mature and dynamic account plans utiliz...

Location

Brazil , São Paulo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business Administration AND 6+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 8+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.

Job Responsibility

Oversees a complex/multiple account(s) and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs
Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities
Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability
Prioritizes line of business projects to achieve business outcomes
Reduces complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes
Leads the development and application of mature and dynamic account plans utilizing common sales and delivery methodology for the Microsoft sales organization grounded on proven and often-tailored methodologies to manage business portfolios
Leads strategies for assigned accounts that yield high-volume sales and open new opportunities for both Microsoft and the customers and that are on track with goals, outcomes, and forecasts
Leads multiple, diverse, and high-performing teams and industry experts on plan execution for various accounts
Coordinates with industry experts to identify new business opportunities and drive account growth
Orchestrates extended team and embraces partners to scale business by understanding partner goals and creating an interested in mutual business growth, and deep understanding of plan to ensures achievement of revenue and consumption targets

Fulltime

Director, Data Integration & Architecture

The Director, Data Integration & Architecture leads the teams responsible for de...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree and 8-10+ years experience or 15+ years relevant experience in lieu of degree
Minimum 5+ years of people management
ideally 10+ years in technical leadership roles
Experience designing, deploying, or integrating technical solutions in networking, application platforms, APIs, or data pipelines
Familiarity with modern scripting or automation tools (Python, Bash, etc.) and cloud platforms
Azure Pipelines/Dataflows experience a plus
Managerial experience developing teams, supported by strong competency in resource modeling, forecasting workload demand, and planning capacity to meet evolving project and customer needs
Solid understanding of project management, business process analysis, and integration methodologies
Effective communication with both technical and non-technical resources, including clients and vendors
Background in public safety or experience deploying RMS solutions strongly preferred

Job Responsibility

Lead and develop Managers of Solution Architects and Data Solution Engineers, providing clear direction, coaching, and performance oversight
Drive execution quality by improving speed, consistency, and accuracy across integration and data conversion engagements
Partner with engineering, networking, and infrastructure teams to design and deliver secure, scalable integration solutions for public safety customers
Serve as the technical escalation point for customer and executive stakeholders, ensuring proactive communication and resolution of complex challenges
Allocate resources across a dynamic portfolio using structured capacity modeling, forecasting, and workforce planning practices
Collaborate closely with Sales, Product, Engineering, PSO, and customer leadership to align integration and conversion requirements with delivery capabilities
Communicate project status, risks, and technical strategies effectively to internal and external executive sponsors
Develop and refine standardized methodologies, frameworks, and tooling to increase productivity, repeatability, and deployment quality
Lead automation efforts across integration and data conversion workflows, evaluating and implementing technologies that reduce manual effort and increase reliability
Modernize Axon’s internal integration and conversion tooling, with a focus on scalability, usability, observability, and low-code/no-code enablement

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Director, Data Integration & Architecture

The Director, Data Integration & Architecture leads the teams responsible for de...

Location

United States , Denver

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree and 8-10+ years experience or 15+ years relevant experience in lieu of degree
Minimum 5+ years of people management
ideally 10+ years in technical leadership roles
Experience designing, deploying, or integrating technical solutions in networking, application platforms, APIs, or data pipelines
Familiarity with modern scripting or automation tools (Python, Bash, etc.) and cloud platforms
Azure Pipelines/Dataflows experience a plus
Managerial experience developing teams, supported by strong competency in resource modeling, forecasting workload demand, and planning capacity to meet evolving project and customer needs
Solid understanding of project management, business process analysis, and integration methodologies
Effective communication with both technical and non-technical resources, including clients and vendors
Background in public safety or experience deploying RMS solutions strongly preferred

Job Responsibility

Lead and develop Managers of Solution Architects and Data Solution Engineers, providing clear direction, coaching, and performance oversight
Drive execution quality by improving speed, consistency, and accuracy across integration and data conversion engagements
Partner with engineering, networking, and infrastructure teams to design and deliver secure, scalable integration solutions for public safety customers
Serve as the technical escalation point for customer and executive stakeholders, ensuring proactive communication and resolution of complex challenges
Allocate resources across a dynamic portfolio using structured capacity modeling, forecasting, and workforce planning practices
Collaborate closely with Sales, Product, Engineering, PSO, and customer leadership to align integration and conversion requirements with delivery capabilities
Communicate project status, risks, and technical strategies effectively to internal and external executive sponsors
Develop and refine standardized methodologies, frameworks, and tooling to increase productivity, repeatability, and deployment quality
Lead automation efforts across integration and data conversion workflows, evaluating and implementing technologies that reduce manual effort and increase reliability
Modernize Axon’s internal integration and conversion tooling, with a focus on scalability, usability, observability, and low-code/no-code enablement

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
snacks in our offices

Fulltime

Director, Data Integration & Architecture

The Director, Data Integration & Architecture leads the teams responsible for de...

Location

United States , Atlanta

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree and 8-10+ years experience or 15+ years relevant experience in lieu of degree
Minimum 5+ years of people management
ideally 10+ years in technical leadership roles
Experience designing, deploying, or integrating technical solutions in networking, application platforms, APIs, or data pipelines
Familiarity with modern scripting or automation tools (Python, Bash, etc.) and cloud platforms
Azure Pipelines/Dataflows experience a plus
Managerial experience developing teams, supported by strong competency in resource modeling, forecasting workload demand, and planning capacity to meet evolving project and customer needs
Solid understanding of project management, business process analysis, and integration methodologies
Effective communication with both technical and non-technical resources, including clients and vendors
Background in public safety or experience deploying RMS solutions strongly preferred

Job Responsibility

Lead and develop Managers of Solution Architects and Data Solution Engineers, providing clear direction, coaching, and performance oversight
Drive execution quality by improving speed, consistency, and accuracy across integration and data conversion engagements
Partner with engineering, networking, and infrastructure teams to design and deliver secure, scalable integration solutions for public safety customers
Serve as the technical escalation point for customer and executive stakeholders, ensuring proactive communication and resolution of complex challenges
Allocate resources across a dynamic portfolio using structured capacity modeling, forecasting, and workforce planning practices
Collaborate closely with Sales, Product, Engineering, PSO, and customer leadership to align integration and conversion requirements with delivery capabilities
Communicate project status, risks, and technical strategies effectively to internal and external executive sponsors
Develop and refine standardized methodologies, frameworks, and tooling to increase productivity, repeatability, and deployment quality
Lead automation efforts across integration and data conversion workflows, evaluating and implementing technologies that reduce manual effort and increase reliability
Modernize Axon’s internal integration and conversion tooling, with a focus on scalability, usability, observability, and low-code/no-code enablement

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Vp of Customer Strategy

The VP, Customer Strategy at Cresta is a senior executive leadership role respon...

Location

United States

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

15+ years of experience leading contact center, customer experience, digital transformation or AI working for a global F500 B2C company
Alternatively, 15+ years in strategic, customer-facing roles within SaaS, enterprise technology, management consulting, or professional services
Demonstrated experience leading and scaling high-performing teams in a customer strategy, consulting, or post-sales leadership role
Proven ability to operate as a trusted advisor to C-suite executives and senior enterprise stakeholders
Deep expertise in business value creation, value realization, change management, and enterprise transformation
Strong understanding of how enterprise organizations are adopting and operationalizing Generative AI solutions
Extensive experience with large-scale enterprise software implementations and complex, multi-stakeholder programs
Exceptional executive communication, analytical, and problem-solving skills, with a strong orientation toward measurable outcomes
Ability to influence across functions and levels without direct authority and drive alignment in complex organizations

Job Responsibility

Define and own Cresta’s Customer Strategy vision and engagement model for enterprise and strategic accounts
Serve as an executive sponsor and trusted advisor to C-suite stakeholders at Cresta’s largest customers, influencing enterprise-level decisions and long-term transformation roadmaps
Partner with Cresta executive leadership to align customer strategy with company priorities, growth goals, and product direction
Guide customers through AI-driven contact center, customer experience and enterprise transformations, aligning Cresta’s solutions to executive goals such as cost efficiency, revenue growth, compliance, and customer experience
Build, lead, and scale a team of Customer Strategy Directors, setting clear expectations, success metrics, and career development paths
Coach and mentor leaders on strategic account planning, executive presence, value articulation, and complex stakeholder management
Establish best practices, frameworks, and operating rhythms to ensure consistent, high-quality strategic engagements across accounts
Act as a multiplier by elevating the strategic and consultative capabilities of post-sales and go-to-market teams
Own the strategic positioning and evolution of Cresta’s professional services offerings in partnership with Services and Sales leadership
Provide executive oversight for scoping, resourcing, and deployment strategies for large, complex enterprise implementations

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

Senior Director, Centre of Excellence

In this role, you will define, build, and scale a global Centre of Excellence (C...

Location

France; United Kingdom , Nantes; Paris; London

Salary:

Not provided

Akeneo

Expiration Date

Until further notice

Requirements

You have +12 years of experience in consulting and/or engineering roles
You have a proven history of leading high-impact customer projects, delivering solutions in production environments with high business impact
You have a solid background in modern SaaS platforms, APIs, integrations, data systems, and enterprise architectures
You have extensive experience in managing and scaling international teams and leading them through change
You have excellent communication skills with the ability to influence C-suite stakeholders and align internal teams, from R&D to Go-To-Market
You speak English fluently

Job Responsibility

Define and own the vision, charter, and operating model of the CoE
Build, lead, and scale a global team combining PXM experts and Forward Deployed Engineers
Ensure premium accounts receive differentiated, high‑impact engagements aligned with product strategy
Establish clear intake, prioritization, and engagement models for CoE involvement
Partner tightly with Product leadership to influence roadmap, prioritization, and platform evolution
Codify PXM best practices, architectures, and methodologies into reusable standards and assets
Act as executive sponsor for the most complex and strategic customer engagements
Guide go‑to‑market teams on when and how to leverage the CoE for maximum impact
Ensure CoE efforts remain scalable and product‑aligned, avoiding bespoke or non‑repeatable work
Represent customer and field insights in executive and company‑wide forums

What we offer

Work-Life Balance: Flexible working hours, and a hybrid setup allowing 3-4 days working from home and option to Work from Anywhere for up to 30 days per year
UK: Enjoy 25 days of annual leave
France: Enjoy 34 days of annual leave and RTTs
UK: Enjoy a £450 budget to enhance your home office and an £80 monthly sustainable transportation allowance for eco-friendly commuting
France: Enjoy a €500 budget to enhance your home office. 50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco-friendly commuting
France only: Get your 50% employer-funded Swile card and benefit from €9,5 worth of meal vouchers per working day
UK: Benefit from 26 weeks of paid maternity leave, 4 weeks of paid leave for the second parent, and up to 20 weeks of fully paid shared parental leave. A gradual return to work program is also available
France: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent
Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company
Access a £1,000/€1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme"

Fulltime

Director Customer Enablement

As the Director of Customer Enablement, you will be the strategic leader at the ...

Location

Germany; United Kingdom , Ansbach; Cheltenham

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

Several years (minimum 7+ years) of disciplinary and strategic leadership experience in Customer Service, Customer Operations, or IT Service Management within a SaaS or technology company
Proven experience in the conceptualization, selection, and implementation of Enterprise ITSM solutions
Excellent understanding of modern IT architectures, APIs, and the role of Generative AI/ML in customer service
Ability to inspire and lead multi-disciplinary teams (Service, Support, Training) in a high-velocity environment
Excellent communication and stakeholder management skills to transparently communicate complex issues to the C-level, the team, and customers
Completed degree (Business Administration, Business Informatics, Engineering, or comparable)
ITIL certifications are a plus

Job Responsibility

Manage relationships/agreements with customers focusing on delivering 100% customer satisfaction
Develop and execute a forward-looking Customer Operations Strategy (Service, Support, and Education) that supports business growth within the SaaS environment and maximizes Customer Lifetime Value (CLV)
Disciplinary and functional leadership of Team Leads across Service Operations and Customer Education, as well as the strategic management of APM interfaces
Ownership of the Operations budget, resource planning, and the definition and adherence to critical SLAs and KPIs (e.g., CSAT, First Contact Resolution Rate, MTTR)
Accountability to optimize the cost of service per interaction, driving down operational expense/cost to serve as automation is introduced
End-to-end responsibility for the deployment and continuous development of an AI-First ITSM platform (based on Salesforce, Atlassian Suite and tools of your choice)
Design and implement new, lean processes based on modern frameworks (e.g., ITIL 4), with a clear focus on automation and self-service
Strategic utilization of Artificial Intelligence (AI) eg. to automate first-level support, optimize ticket triage, and enable proactive support (e.g., predictive service and transparently communicate ROI of ITSM investment
Ensure operational excellence and the stability of all customer services
Work closely with the Product & Engineering Team to optimize processes at key interfaces (Incident Management, Problem Management, Change Management)

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model - work where it works for you within Germany or the UK, with regular office attendance required for moments that matter
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

Select Country

Director of Product Management, Forward Deployed & Strategy

Job Description

Job Responsibility

Requirements

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