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Director of Product Experience

United States, Austin Employment contract · Job Posted June 09, 2026
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Job Description

We are looking for a Director of Product Experience to define and build the end-to-end user journey across our Manager and Employee Apps — not just how they look, but how they think, feel and flow as a unified platform. This is a rare, genuinely cross-disciplinary role. It sits at the intersection of product strategy, UX/UI design and delivery. You will own the experience layer of Fourth's platform: the navigation, information architecture, interaction patterns and design system that make everything feel like one product. You will lead a multidisciplinary team: the UX/UI designers working across the experience layer report into you, alongside a dedicated Product Manager and a delivery squad of front-end and back-end engineers and QAs. This gives you the full capability to not just define the experience, but to build and ship it. This is not a governance or oversight role. You will be hands-on, accountable and decisive.

Job Responsibility

  • Define and build the end-to-end user journey across our Manager and Employee Apps
  • Own the experience layer of Fourth's platform: navigation, information architecture, interaction patterns and design system
  • Lead a multidisciplinary team: UX/UI designers, a dedicated Product Manager, and a delivery squad of front-end and back-end engineers and QAs
  • Define and build both Manager App & Employee App from the ground up — strategy, roadmap, design and delivery
  • Own and govern the Fourth design system
  • Partner with domain product leads to define end-to-end workflows that span multiple systems
  • Lead a multidisciplinary team creating a high-performance design and product culture

Requirements

  • 8+ years in product, design, or experience roles
  • Has owned and shipped end-to-end products, not just designed them
  • Led multidisciplinary teams, including designers and PMs
  • Operated in complex, multi-product or platform environments
  • Held delivery accountability — you have shipped things on time
  • B2B SaaS or enterprise software background preferred
  • Hospitality or operational software a strong plus
  • Thinks in workflows and user outcomes, not features or modules
  • Strong design taste and high standards for interaction quality
  • Commercially aware — balances craft with momentum and pragmatism
  • Exceptional at influencing without authority across domain teams
  • Comfortable in complexity — thrives in messy, high-stakes environments
  • Clear, direct communicator who earns trust through quality of thinking
  • Energized by bringing order to fragmented systems, not intimidated by it

Nice to have

  • B2B SaaS or enterprise software background
  • Hospitality or operational software

What we offer

  • Unlimited PTO
  • Medical, Dental, Vision Insurance
  • 401k Match
  • Parental Leave
  • Laptop and equipment

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