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We are looking for a Director of Product Experience to define and build the end-to-end user journey across our Manager and Employee Apps — not just how they look, but how they think, feel and flow as a unified platform. This is a rare, genuinely cross-disciplinary role. It sits at the intersection of product strategy, UX/UI design and delivery. You will own the experience layer of Fourth's platform: the navigation, information architecture, interaction patterns and design system that make everything feel like one product. You will lead a multidisciplinary team: the UX/UI designers working across the experience layer report into you, alongside a dedicated Product Manager and a delivery squad of front-end and back-end engineers and QAs. This gives you the full capability to not just define the experience, but to build and ship it. This is not a governance or oversight role. You will be hands-on, accountable and decisive.
Job Responsibility
Define and build the end-to-end user journey across our Manager and Employee Apps
Own the experience layer of Fourth's platform: navigation, information architecture, interaction patterns and design system
Lead a multidisciplinary team: UX/UI designers, a dedicated Product Manager, and a delivery squad of front-end and back-end engineers and QAs
Define and build both Manager App & Employee App from the ground up — strategy, roadmap, design and delivery
Own and govern the Fourth design system
Partner with domain product leads to define end-to-end workflows that span multiple systems
Lead a multidisciplinary team creating a high-performance design and product culture
Requirements
8+ years in product, design, or experience roles
Has owned and shipped end-to-end products, not just designed them
Led multidisciplinary teams, including designers and PMs
Operated in complex, multi-product or platform environments
Held delivery accountability — you have shipped things on time
B2B SaaS or enterprise software background preferred
Hospitality or operational software a strong plus
Thinks in workflows and user outcomes, not features or modules
Strong design taste and high standards for interaction quality
Commercially aware — balances craft with momentum and pragmatism
Exceptional at influencing without authority across domain teams
Comfortable in complexity — thrives in messy, high-stakes environments
Clear, direct communicator who earns trust through quality of thinking
Energized by bringing order to fragmented systems, not intimidated by it