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Director of Product Design - Payments

United Kingdom, London · Job Posted February 21, 2026
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Job Description

We are seeking a visionary, hands-on Director of Product Design to define the future of Airwallex’s payments platform, the global infrastructure that powers how businesses accept payments online and in-person across currencies, methods, and markets. You will own the design strategy and execution of our core payments capabilities, including global e-commerce, point-of-sale, one-click-checkout, and risk and compliance-critical experiences. You’ll partner closely with product and engineering leaders across Payments and Risk teams, and lead a high-performing team of product designers building powerful payment experiences, APIs, and workflows.

Job Responsibility

  • Define a clear, opinionated design strategy for how customers understand and use cash, high-yield, and credit accounts, and inter-account transfers as their organisation grows
  • Partner with PM leaders to frame problems, prioritise opportunities, and ensure design is embedded early in product strategy, not only at execution time
  • Establish moving money into, within, and out of Airwallex as a user experience foundation that other product areas (e.g. Spend management, Subscription billing, etc.) can build on top of
  • Lead end-to-end experience design: Oversee research, object modeling, interaction design, research and testing, and UI design for your team’s products and features
  • Raise the quality bar: Set and maintain a world-class standard for UX and UI quality in complex, data-rich screens (e.g. tables, charts, reconciliation views, approvals), ensuring work is robust and polished across desktop, mobile web, and native mobile apps
  • Drive a rigorous discovery and validation practice: Ensure your teams use research, experimentation, and product analytics to understand customer behaviour
  • Build a collaborative, growth-oriented design practice: Help shape the rituals, feedback practices, and shared standards that keep designers connected across regions and domains
  • Integrate with design systems and platform patterns: Collaborate with the design system team to ensure your team’s experiences use and extend shared patterns
  • Lead and grow a high-performing design team: Manage and develop senior and staff-level product designers across our London and Singapore design studios, setting clear expectations for impact, craft, and ownership
  • Create healthy, effective design-product-engineering partnerships: Develop ways of working that make collaboration with PMs and engineers productive, with design engaged from problem framing through to launch and iteration

Requirements

  • 12+ years in product / UX design with significant time spent on complex, system-heavy products (e.g. B2B SaaS, developer platforms, financial or payments products)
  • 4+ years leading designers, including managing senior designers or design managers
  • Experience in online payments, risk & compliance, or adjacent financial products
  • Deep strengths in interaction design, information architecture, and UX for complex workflows and data-heavy products
  • Able to think at both the screen and system level: flows, states, permissions, object relationships, and edge cases
  • Proven ability to set vision, align stakeholders, and lead multi-quarter initiatives that cut across multiple domains and teams
  • Comfortable debating trade-offs with senior product and engineering leaders, and advocating for customer outcomes with clarity and pragmatism
  • Familiar with partnering closely on user research and quantitative analysis to inform decisions, validate designs, and measure impact
  • Excellent written and verbal communication skills, with the ability to make complex financial and technical concepts accessible to diverse audiences
  • Thrives in a fast-paced, high-growth environment with evolving priorities and ambiguous constraints

Nice to have

  • Background working with API products and developer-facing experiences
  • Degree in Design, HCI, Computer Science, or a related field

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