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We are seeking a visionary, hands-on Director of Product Design to define the future of Airwallex's business accounts, the core of the Airwallex platform that empowers businesses to hold, move, and manage billions in multi-currency funds globally. You will own the design strategy and execution for our core financial products, including cash accounts and transfers, high-yield offerings, and credit experiences. You’ll partner closely with product and engineering leaders across these domains and manage a high-performing team of product designers working on powerful financial products and workflows.
Job Responsibility:
Define a clear, opinionated design strategy for how customers understand and use cash, high-yield, and credit accounts, and inter-account transfers as their organisation grows
Partner with PM leaders to frame problems, prioritise opportunities, and ensure design is embedded early in product strategy, not only at execution time
Establish moving money into, within, and out of Airwallex as a user experience foundation that other product areas (e.g. Spend management, Subscription billing, etc.) can build on top of
Lead end-to-end experience design: Oversee research, object modeling, interaction design, research and testing, and UI design for your team’s products and features
Raise the quality bar: Set and maintain a world-class standard for UX and UI quality in complex, data-rich screens (e.g. tables, charts, reconciliation views, approvals), ensuring work is robust and polished across desktop, mobile web, and native mobile apps
Drive a rigorous discovery and validation practice: Ensure your teams use research, experimentation, and product analytics to understand customer behaviour
Build a collaborative, growth-oriented design practice: Help shape the rituals, feedback practices, and shared standards that keep designers connected across regions and domains
Integrate with design systems and platform patterns: Collaborate with the design system team to ensure your team’s experiences use and extend shared patterns
Lead and grow a high-performing design team: Manage and develop senior and staff-level product designers across our Sydney and Singapore design studios, setting clear expectations for impact, craft, and ownership
Create healthy, effective design-product-engineering partnerships: Develop ways of working that make collaboration with PMs and engineers productive, with design engaged from problem framing through to launch and iteration
Requirements:
12+ years in product / UX design with significant time spent on complex, system-heavy products (e.g. B2B SaaS, developer platforms, financial or payments products)
4+ years leading designers, including managing senior designers or design managers
Experience in fintech, payments, banking, treasury, or adjacent financial products, ideally with exposure to business accounts and global money movement
Deep strengths in interaction design, information architecture, and UX for complex workflows and data-heavy products
Able to think at both the screen and system level: flows, states, permissions, object relationships, and edge cases
Proven ability to set vision, align stakeholders, and lead multi-quarter initiatives that cut across multiple domains and teams
Comfortable debating trade-offs with senior product and engineering leaders, and advocating for customer outcomes with clarity and pragmatism
Familiar with partnering closely on user research and quantitative analysis to inform decisions, validate designs, and measure impact
Excellent written and verbal communication skills, with the ability to make complex financial and technical concepts accessible to diverse audiences
Thrives in a fast-paced, high-growth environment with evolving priorities and ambiguous constraints
Nice to have:
Background working with API products and developer-facing experiences
Degree in Design, HCI, Computer Science, or a related field