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Director of Portfolio Operations

United States, San Antonio · Job Posted June 28, 2026
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Job Description

The Portfolio Group, under the Workplace Experience Group umbrella, delivers seamless experiences from the breakroom to the boardroom, providing a signature suite of services for each unique business portfolio. Our team builds partnerships that excel, creating experiences that break the mold, where convenience, consistency, and excellence are a given. One Partner. Infinite Solutions. Service Members and their families deserve the best. At Aramark Salute Hospitality, that is exactly what we deliver. As Director of Portfolio Operations, you will lead the full spectrum of base support services across one or more military installations, ensuring that every dining facility, lodging operation, retail outlet, and support service runs with the precision and reliability our military partners depend on. This is a senior, high-visibility role at the intersection of operational leadership and national service. You will be the primary face of Aramark to base commanders and government contracting officers, a trusted partner who understands both the business and the mission.

Job Responsibility

  • Lead Operations Across the Portfolio
  • Oversee day-to-day performance of dining facilities, catering, facilities management, retail, and workplace support services
  • Direct and mentor General Managers and site leadership teams to achieve consistent operational excellence
  • Drive standardized procedures, quality standards, and customer satisfaction across all location
  • Monitor KPIs and implement corrective action plans with urgency and precision
  • Own the Military Partnership
  • Serve as the primary operational liaison between Aramark Salute and military leadership, contracting officers, and government representatives
  • Participate in command briefings, business reviews, and base working groups
  • Support surge operations, contingency planning, and mission-critical requirements, including during non-standard hours
  • Proactively identify emerging base requirements and position Aramark Salute as a solutions-oriented partner
  • Manage Financial Performance
  • Hold full P and L accountability for the portfolio, including revenue, labor, operating expenses, and profitability
  • Develop and manage annual operating budgets
  • review financial reports and forecasts regularly
  • Identify cost reduction opportunities without compromising contract performance or service quality
  • Maintain controls across purchasing, inventory, and resource allocation
  • Build and Develop Talent
  • Recruit, develop, and retain strong leaders and frontline employees across the portfolio
  • Coach managers on leadership effectiveness, workforce planning, and employee relations
  • Lead performance reviews and succession planning
  • foster a culture of recognition and accountability
  • Ensure Compliance and Mission Readiness
  • Maintain full compliance with all contract requirements, Department of Defense regulations, base directives, food safety standards, and OSHA requirements
  • Keep operations inspection-ready at all times
  • implement corrective actions promptly
  • Uphold security protocols, access requirements, and government property accountability
  • Support emergency preparedness and business continuity planning

Requirements

  • Bachelor's degree in Business, Hospitality, Operations Management, or a related field, or equivalent experience
  • 7 to 10 years of progressive operational leadership experience, with at least 5 years managing multi-site or multi-functional operations
  • Proven P and L accountability and financial management experience
  • Strong client-facing skills
  • comfortable engaging senior leaders and government officials
  • Ability to obtain and maintain access to military bases and government facilities
  • Willingness and ability to travel 50%+ across assigned installations

Nice to have

  • Experience supporting Department of Defense, federal government, or military base contracts
  • Background in food service, facilities management, hospitality, or integrated base support services
  • Advanced degree in Business, Public Administration, or Hospitality
  • PMP, CFM, or similar professional certification
  • Experience in contingency operations or mission-critical environments
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