This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Director of People and Culture forms part of the Executive Leadership team who collectively make key strategic and operational decisions for the Hotel or Resort. We are looking for individuals who are brave problem solvers, have strong business acumen, good communication and interpersonal skills and are able to evidence professionalism, and adaptability. Individuals also need to be a catalyst for change and an employee champion while having a growth mindset.
Job Responsibility:
Oversee all aspects of the People and Culture division including but not limited to benefits administration, employee relations, talent acquisition and retention of staff, communication to staff, career development of staff, wage & hour compliance, training, workers’ compensation and legal matters related to hotel employees
Monitor the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as establish a regular performance appraisal program for all staff
Assess the development and effectiveness of all levels of employees and the manpower needs of the hotel using succession planning and assisting management with career planning and counseling
Supervise the financial issues for the P&C budget including benefits, labor & salary reports and plan cost effective events within the P&C budget guidelines
Establish and implement recruitment, selection, placement and pre-employment procedures in accordance with Four Seasons Hotels and Resorts’ policy and all applicable laws to include hiring, staffing guide and compensation guidelines
Analyze hotel training and development needs at all levels and create or coordinate the creation of programs designed to make employees proficient in their delivery of core and culture standards and prepare them for promotion from within
Play an active role in our Wellness programs and responsible for leading successful Diversity Inclusion and Belonging initiatives
Actively balance the requirements of being strategic and tactical and have a high degree of integrity for employee heart of the house spaces
Requirements:
Previous Experience in a Director of People & Culture or Assistant Director of People & Culture role required, preferably within a luxury hotel environment
Bachelor’s Degree/4 year Degree is strongly preferred
Human Resources, Educational or Hospitality background is preferable, however, not essential if applicants have previous relevant work experience
A passion for service in Luxury Hospitality while possessing strong financial acumen and ability to understand strategic financial planning and budgeting
Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills
Strong experience in Human Resources Leadership and Strategy, Employee Relations and Engagement, Talent Acquisition, Learning and Development, Labour Relations, and Total Rewards
Excellent emotional intelligence and interpersonal skills
Exceptional communication skills and command of Spanish and English language
What we offer:
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary Employee Meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates