Director of People & Culture

• Leads People & Culture Vision: Creates and communicates a compelling People & Culture vision that enhances employee experience, organizational performance, and alignment with the resort’s long-term strategy
• Develops Strategic People Initiatives: Designs and implements long-range strategies for talent development, organizational effectiveness, culture-building, succession planning, and leadership growth
• Leads and Develops the P&C Team: Provides leadership, coaching, and support to the People & Culture team, including indirect oversight of department trainers and culture ambassadors
• Strengthens Leadership Capability: Ensures new and existing leaders have the knowledge, skills, and behaviors needed to be successful
• Partners with Planning Committee: Supports and advises Planning Committee members on talent strategy, leadership development, performance management, and employee engagement initiatives
• Champions Culture & Standards Excellence: Drives a culture of service excellence by championing Core Values, Culture Standards, and company initiatives
• Operational Partner: Works collaboratively with department leaders to ensure consistent delivery of training, staff development, and people practices
• Strengthens Employee & Guest Experience: Analyzes feedback from guest satisfaction data, employee insights, surveys, and workplace trends to identify performance gaps
• Facilitates Learning & Development Programs: Designs and delivers engaging training programs for employees and leaders
• Consults and Advises Leaders: Acts as a strategic business partner to managers, providing guidance on organizational change, team dynamics, employee relations, and people-centered decision-making

• College education required or equivalent experience
• Minimum 3-5 years of experience in the same role in the hospitality industry
• Experience managing diverse cultures
• Working knowledge of Mexico Labor Law is advantageous
• Strong leadership skills and ability to coach, teach, mentor, and counsel others to improve performance
• Strong written and oral presentation skills
• Requires exceptional knowledge of and ability to operate computer equipment to include all Microsoft Office products
• Friendly, outgoing, and warm personality
• Strong interpersonal skills with the ability to work with department heads
• Must be fluent in English & Spanish

Working knowledge of Mexico Labor Law is advantageous

• Be part of a caring team with a family spirit
• Have opportunities to build a successful career with global potential
• Work in a diverse and challenging environment and engage with the leadership team
• Be recognized for your accomplishments
• Opportunity to work for an international company and travel all over the world while staying at incredible properties for free