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Four Seasons Logo Four Seasons · Human Resources

Director of People & Culture

Mexico, La Ribera · Job Posted April 23, 2026
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Job Description

At our beautiful East Cape, we are looking for an empathic, compassionate, talented & passionate Director of People and Culture to join our team and lead our People and Culture strategy with a genuine heart and continue our journey in creating a unique and exceptional destination to stay and work in Los Cabos.

Job Responsibility

  • Executing the corporate P&C strategy whilst also crafting the local people and culture practices and programs
  • Providing leadership for all the People and Culture team
  • Overseeing all aspects of the hotel's talent acquisition, learning and development, employee engagement, performance and change management, compensation, benefits, workers compensation, union & employee relations and immigration functions

Requirements

  • Previous Director of HR, or a candidate with a strong Human Resources background to support GM in high visibility resort with all HR components
  • Experience as an HR leader in Luxury hospitality
  • Individual with high energy and personality that will bring extensive knowledge, creativity and flair to the P&C operations and the team
  • Able to evidence strong work ethic. A true role model of Evolve Leadership Behaviors, an inspirational and motivational leader with excellent emotional intelligence
  • Ability to develop and coach leaders for career growth and next steps while influencing operational excellence in hotel through divisional and department head performance
  • Ability to deliver exceptional employee experiences in the post COVID era in a market with considerable competitive supply growth
  • Presence in the operation will be critical to build engagement with leadership and individual contributors
  • Leadership skills to maintain the balance between owner, guest and employee experience
  • Pro-active influencer of future direction of business, vision, and purpose of the hotel
  • Impeccable follow up skills
  • An emotionally intelligent leader able to connect with staff at all levels is essential. Key player in attracting and retaining talent
  • Demonstrates a commitment to DIB efforts, effectively listening for understanding and enhancing the culture
  • Ability to teach, coach, mentor and inspire a team which is the majority not exposed to global work environment and are new to Four Seasons management style
  • Experience and practice of Modern workplace considerations such as wellness, life balance and flexibility are important given the remote location of the resort
  • Contributes to creating best in class employee experience
  • Robust knowledge of people and culture practices
  • Passion for learning and development and its strategic application to support product and service innovation and elevation of guest experience through creative design and delivery of learning programs
  • Strong business acumen is essential for developing trust and support from staff and department heads
  • Labor management, budgeting and forecasting skills
  • The ability to manage through controlling operating & labor expenses without compromising employee experience
  • Demonstrated skills to interpret and analyze financial reports and take necessary actions
  • Bachelor's degree in Human Resources, Business Administration, Hotel Management, or related fields, with additional studies in HR practices, labor relations, or labor law
  • Advanced proficiency in English and Spanish
  • Competent use of computer equipment, payroll systems, talent management platforms, and administrative tools
  • Strong knowledge of the Mexican labor framework, including the Federal Labor Law (LFT), IMSS, INFONAVIT, ISR, safety NOM regulations, and processes before the STPS and the Federal Center for Labor Conciliation and Registration
  • Experience in union management, negotiation and administration of collective bargaining agreements, salary/contract reviews, and labor conflict resolution
  • Understanding of the labor and regulatory environment in Mexico and the hospitality sector
  • Familiarity with quality and service standards in the hospitality industry
  • Ability to perform cost analysis, budget control, and resource optimization
  • High level of integrity, transparency, and ethical decision-making
  • Strong leadership, communication, interpersonal, and cross-cultural teamwork skills
  • Proficiency in problem-solving, decision-making, and conflict management
  • Organized, operationally disciplined, and focused on workplace safety
  • Experience in resorts, remote locations, or tourism environments
  • Ability to manage workplace climate, talent retention, change processes, and development programs

What we offer

  • Highly competitive salary and EXPAT package with annual incentive plan
  • Earn complimentary rooms nights based on your service period with the Four Seasons with discounted meals and other services at each location
  • Extensive online and in-person Leadership development opportunities
  • Career growth opportunities worldwide at other Four Seasons hotels & resorts
  • Shuttle service from San Lucas and San Jose del Cabo to the resort
  • Complimentary Dry Cleaning for professional attire
  • Meals in Employee Restaurant & Outlets as per the dining policy
  • Opportunity of staying fit by using Guest Gym & outdoor sports facilities
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