Director of People and Culture

• Direct and oversee all aspects of the People & Culture function, including employee relations, recruitment, retention, benefits administration, and compliance
• Lead and develop the People & Culture team, ensuring effective delivery of HR services across the resort
• Foster a positive, inclusive, and high-performance culture aligned with Four Seasons values
• Establish and implement recruitment, selection, and onboarding processes in line with corporate policies and local regulations
• Drive talent development initiatives, including succession planning, career development, and internal mobility
• Assess workforce capabilities and support leaders with performance management, coaching, and career planning
• Design and implement training and development programs to strengthen capabilities across all levels
• Monitor employee performance and provide guidance on disciplinary actions, including recommendations for suspension or termination where appropriate
• Develop and manage performance appraisal processes across the resort
• Promote effective communication across all levels of the organisation, ensuring clarity and alignment
• Support a strong employee engagement environment, addressing concerns and fostering open dialogue
• Ensure compliance with all local labour laws, wage and hour regulations, and corporate policies
• Oversee workers’ compensation, legal matters, and employee-related risk management
• Maintain accurate HR policies and procedures in line with regulatory requirements
• Prepare and manage the People & Culture budget, including labour costs, benefits, and HR initiatives
• Analyse manpower needs and workforce planning requirements to support business objectives
• Ensure cost-effective management of HR programs and employee initiatives
• Guide and influence internal communication strategies, ensuring effective delivery of key messages across the resort
• Recommend appropriate communication channels to engage employees at all levels
• Plan and organise departmental priorities, delegating responsibilities effectively within the team

• Degree in Hospitality or equivalent experience
• A minimum of five (5) years of work experience as Director of People and Culture within the hotel industry
• Strong knowledge of local labour laws and employment practices in Japan
• Strong stakeholder management and influencing skills across all levels of the organisation
• Demonstrated ability to build high-performing teams and drive employee engagement
• Strong communication, interpersonal, and organisational skills
• Strategic mindset with the ability to balance operational execution and long-term talent planning

Experience in pre-opening or opening environments is advantageous