Director of Patient Transportation and Observation Job at Crothall Healthcare (Seneca)

Manager of Patient Transportation and Observation

The Manager of Patient Transportation and Observation plays a vital leadership r...

Location

United States , COLUMBIA

Salary:

48000.00 - 50000.00 USD / Year

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Some college education or equivalent related experience preferred
Healthcare, hospitality, customer service or similar industry experience with management of people and/or processes preferred
Exposure to working with diverse frontline team members, customers, and clients preferred
Previous experience managing frontline associates required
Extroverted, relationship-focused individuals with the ability to build trust and lead diverse teams effectively
Strong organizational and time management skills with attention to operational details
Analytical ability to interpret data, identify trends, and support process improvement
Excellent judgment and problem-solving skills, especially in coaching team performance and responding to challenges in a dynamic hospital setting
Strong communication and interpersonal skills, with the ability to interact professionally across all hospital levels
Proficient in Microsoft Office Suite and comfortable using operational and dispatch management software

Job Responsibility

Lead, train, and develop all levels of personnel, including patient transporters, patient observation attendants, dispatchers, and trainers
Coordinate and oversee daily operations of patient transportation and observation services, ensuring safety, timeliness, and compliance with all standards
Collaborate with nursing, clinical, and support departments to ensure seamless service delivery aligned with patient care needs
Observing patients to ensure safety, especially those at risk of self-harm, and promptly alerting medical staff to concerns
Maintain a motivated, team-oriented environment that promotes service excellence, compassion, and accountability
Demonstrate knowledge of patient transport and observation protocols, infection control practices, and safe patient handling techniques
Monitor and supervise dispatcher activity, ensuring effective use of software systems, communication tools, and workflow efficiency
Assist the Assistant Director or Director in achieving departmental financial objectives, ensuring operations stay within established budget parameters
Analyze and interpret data to identify trends, improve processes, and support data-driven decision-making
Ensure compliance with all applicable regulations and standards, including Federal, State, JCAHO, OSHA, and CDC requirements

What we offer

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs

Fulltime

Manager of Patient Transportation and Observation

The Manager of Patient Transportation and Observation plays a vital leadership r...

Location

United States , COLUMBIA

Salary:

48000.00 - 50000.00 USD / Year

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Some college education or equivalent related experience preferred
Healthcare, hospitality, customer service or similar industry experience with management of people and/or processes preferred
Exposure to working with diverse frontline team members, customers, and clients preferred
Previous experience managing frontline associates required
Extroverted, relationship-focused individuals with the ability to build trust and lead diverse teams effectively
Strong organizational and time management skills with attention to operational details
Analytical ability to interpret data, identify trends, and support process improvement
Excellent judgment and problem-solving skills, especially in coaching team performance and responding to challenges in a dynamic hospital setting
Strong communication and interpersonal skills, with the ability to interact professionally across all hospital levels
Proficient in Microsoft Office Suite and comfortable using operational

Job Responsibility

Lead, train, and develop all levels of personnel, including patient transporters, patient observation attendants, dispatchers, and trainers
Coordinate and oversee daily operations of patient transportation and observation services, ensuring safety, timeliness, and compliance with all standards
Collaborate with nursing, clinical, and support departments to ensure seamless service delivery aligned with patient care needs
Observing patients to ensure safety, especially those at risk of self-harm, and promptly alerting medical staff to concerns
Maintain a motivated, team-oriented environment that promotes service excellence, compassion, and accountability
Demonstrate knowledge of patient transport and observation protocols, infection control practices, and safe patient handling techniques
Monitor and supervise dispatcher activity, ensuring effective use of software systems, communication tools, and workflow efficiency
Assist the Assistant Director or Director in achieving departmental financial objectives, ensuring operations stay within established budget parameters
Analyze and interpret data to identify trends, improve processes, and support data-driven decision-making
Ensure compliance with all applicable regulations and standards, including Federal, State, JCAHO, OSHA, and CDC requirements

What we offer

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs

Fulltime

Manager of Patient Transportation and Observation

The Manager of Patient Transportation and Observation plays a vital leadership r...

Location

United States , Greenville

Salary:

48000.00 - 50000.00 USD / Year

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Some college education or equivalent related experience preferred
Healthcare, hospitality, customer service or similar industry experience with management of people and/or processes preferred
Exposure to working with diverse frontline team members, customers, and clients preferred
Previous experience managing frontline associates required
Extroverted, relationship-focused individuals with the ability to build trust and lead diverse teams effectively
Strong organizational and time management skills with attention to operational details
Analytical ability to interpret data, identify trends, and support process improvement
Excellent judgment and problem-solving skills, especially in coaching team performance and responding to challenges in a dynamic hospital setting
Strong communication and interpersonal skills, with the ability to interact professionally across all hospital levels
Proficient in Microsoft Office Suite and comfortable using operational and dispatch management software

Job Responsibility

Lead, train, and develop all levels of personnel, including patient transporters, patient observation attendants, dispatchers, and trainers
Coordinate and oversee daily operations of patient transportation and observation services, ensuring safety, timeliness, and compliance with all standards
Collaborate with nursing, clinical, and support departments to ensure seamless service delivery aligned with patient care needs
Observing patients to ensure safety, especially those at risk of self-harm, and promptly alerting medical staff to concerns
Maintain a motivated, team-oriented environment that promotes service excellence, compassion, and accountability
Demonstrate knowledge of patient transport and observation protocols, infection control practices, and safe patient handling techniques
Monitor and supervise dispatcher activity, ensuring effective use of software systems, communication tools, and workflow efficiency
Assist the Assistant Director or Director in achieving departmental financial objectives, ensuring operations stay within established budget parameters
Analyze and interpret data to identify trends, improve processes, and support data-driven decision-making
Ensure compliance with all applicable regulations and standards, including Federal, State, JCAHO, OSHA, and CDC requirements

What we offer

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs

Fulltime

Assistant Director of Patient Transportation and Observation

The Assistant Director plays a hands-on leadership role, supporting the Director...

Location

United States , Columbia

Salary:

55000.00 - 65000.00 USD / Year

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Some college education or equivalent management experience accepted
Previous healthcare experience or relevant management experience in hospitality, healthcare, or similar service-oriented industries preferred
Experience managing frontline associates required
Strong customer service background with demonstrated relationship management skills and the ability to engage diverse teams
Proven ability to motivate and inspire team members to deliver high-quality, efficient service and execute departmental goals
Basic financial understanding with accountability for managing and supporting non-complex labor budgets
Excellent organizational, analytical, and time management skills with attention to operational detail
Strong problem-solving and communication skills, with the ability to perform effectively in fast-paced or high-volume environments
Proficient in Microsoft Office Suite and operational software applications

Job Responsibility

Support the Director of Patient Transportation and Observation in managing day-to-day departmental operations and staff performance
Lead, coach, and develop supervisors and frontline associates, including patient transporters, observers, dispatchers, and related team members
Assist in planning, organizing, and coordinating departmental activities and workflows to ensure efficient and compassionate service delivery
Collaborate closely with nursing, clinical, and support departments to align patient transport and observation services with hospital needs
Maintain records and performance data for administrative, quality, and regulatory purposes
Ensure the accuracy and timeliness of financial and operational data, supporting the Director in tracking departmental budgets and productivity
Assist in training and orientation programs to ensure team members understand safety, infection control, and patient handling standards
Demonstrate proficiency with transport and observation software systems (e.g., TeamChimes, TeamTransport) and related communication tools
Ensure compliance with all applicable regulations, including Federal, State, JCAHO, OSHA, and CDC standards
Foster a teamwork environment that values accountability, respect, and service excellence

What we offer

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs

Fulltime

Manager of Patient Transportation and Observation

The Manager of Patient Transportation and Observation plays a vital leadership r...

Location

United States , Sumter

Salary:

48000.00 - 50000.00 USD / Year

Crothall Healthcare

Expiration Date

Until further notice

Requirements

Some college education or equivalent related experience preferred
Healthcare, hospitality, customer service or similar industry experience with management of people and/or processes preferred
Exposure to working with diverse frontline team members, customers, and clients preferred
Previous experience managing frontline associates required
Extroverted, relationship-focused individuals with the ability to build trust and lead diverse teams effectively
Strong organizational and time management skills with attention to operational details
Analytical ability to interpret data, identify trends, and support process improvement
Excellent judgment and problem-solving skills, especially in coaching team performance and responding to challenges in a dynamic hospital setting
Strong communication and interpersonal skills, with the ability to interact professionally across all hospital levels
Proficient in Microsoft Office Suite and comfortable using operational

Job Responsibility

Lead, train, and develop all levels of personnel, including patient transporters, patient observation attendants, dispatchers, and trainers
Coordinate and oversee daily operations of patient transportation and observation services, ensuring safety, timeliness, and compliance with all standards
Collaborate with nursing, clinical, and support departments to ensure seamless service delivery aligned with patient care needs
Observing patients to ensure safety, especially those at risk of self-harm, and promptly alerting medical staff to concerns
Maintain a motivated, team-oriented environment that promotes service excellence, compassion, and accountability
Demonstrate knowledge of patient transport and observation protocols, infection control practices, and safe patient handling techniques
Monitor and supervise dispatcher activity, ensuring effective use of software systems, communication tools, and workflow efficiency
Assist the Assistant Director or Director in achieving departmental financial objectives, ensuring operations stay within established budget parameters
Analyze and interpret data to identify trends, improve processes, and support data-driven decision-making
Ensure compliance with all applicable regulations and standards, including Federal, State, JCAHO, OSHA, and CDC requirements

What we offer

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs

Fulltime