This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Our client is a growing healthcare organization seeking a Director of Patient Growth to lead patient engagement and conversion efforts across the early patient journey. This role owns the experience from initial inquiry through first appointment, with a focus on improving conversion, operational efficiency, and patient satisfaction. The ideal candidate brings a mix of leadership, process ownership, and customer-centric thinking.
Job Responsibility:
Lead and optimize patient onboarding and appointment conversion processes
Manage and develop a remote customer success team
Improve workflows, performance tracking, and operational rigor
Partner cross-functionally with Marketing, Clinical, and Technology teams
Use data and CRM tools to drive continuous improvement
Requirements:
7+ years in sales, patient services, or related operations roles
Experience leading and scaling teams
Strong track record improving conversion and customer experience
Comfortable owning processes, metrics, and change initiatives