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This critical leadership role offers you the opportunity to oversee all patient access operations, drive process improvements, and provide strategic direction to ensure exceptional service for patients and their families.
Job Responsibility:
Lead and manage all functions related to patient registration, scheduling, insurance verification, pre-authorization, and admissions
Develop and implement policies and procedures to maximize efficiency, patient satisfaction, and regulatory compliance
Mentor, train, and supervise a team of patient access managers and staff
Utilize data-driven insights to identify areas for process improvement and implement best practices
Partner with other departments, including revenue cycle, finance, and clinical teams, to ensure smooth patient flow and positive patient experiences
Monitor key performance indicators and ensure department goals are met
Requirements:
Bachelor’s degree in Healthcare Administration, Business, or related field
5+ years of progressive experience in patient access, revenue cycle, or healthcare operations, with at least 2 years in a leadership role
Proven track record of managing teams and driving process improvements in a healthcare setting
Strong knowledge of regulatory requirements and insurance processes
Excellent communication, problem-solving, and leadership skills