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As the Director of Partnerships & Channels at Front, you will spearhead the development and execution of our partnerships strategy, driving significant revenue growth and market expansion. You will be responsible for building and leading a high-performing program, cultivating strategic relationships in target partner ecosystems including Technology Services Distributor (TSD) channel partners in the CX & customer support industries. You will collaborate closely with Front’s executive leadership, Sales, Marketing, Product, Finance, and Legal teams to develop and manage pipeline and go-to-market (both co-selling and co-marketing) initiatives that generate substantial incremental revenue and establish Front as a leader in the CX ecosystem. You will be a key leader within Front, shaping and evolving our partner programs, processes, and overall strategy to drive long-term scalability and success.
Job Responsibility:
Expand and refine the long-term strategy for increasing Front’s pipeline and revenue in the CX ecosystem through strategic partnerships with TSDs and key channel partners
Cultivate and manage strategic relationships with key partners, serving as the senior point of contact
Become a subject matter expert on Front and all of our products
Leverage expertise to educate and capture mindshare with our partners
Collaborate with Front’s executive leadership, Sales, Marketing, Product, Finance, and Legal teams to align partnership strategies with overall business objectives and increase sales pipeline and revenue growth
Identify, negotiate, and execute partnership agreements that maximize value for Front and its partners
Drive joint marketing and sales initiatives with partners to generate awareness, pipeline, and revenue
Travel as needed (up to 30%) to support key partner meetings, industry events, and strategic initiatives
Establish and track key performance indicators (KPIs) for partner activity, enablement, and pipeline
Provide regular reporting and analysis to executive leadership
Stay at the forefront of industry trends and insights
Proactively identify new partnership opportunities and provide strategic recommendations to drive business growth
Lead cross-functional initiatives to align internal teams at Front with strategic partners
Ensure seamless collaboration and execution of partnership programs
Requirements:
10+ years experience in channel sales, business development, or strategic partnerships
At least 5 years in a management role
Proven track record of developing and executing successful strategic partnership strategies in the SaaS industry, including with TSD channel partners
Extensive experience cultivating and managing strategic relationships with key partners, including TSDs, other channel partners, and ISV/integration partners
Excellent communication, negotiation, and presentation skills
Ability to effectively engage and influence executive-level stakeholders within Front and partner organizations
Goal oriented and the ability to thrive in a fast-paced technology-driven sales environment
Deep understanding of the CX & customer support landscape
Strong network of relationships within the TSD & master agent ecosystem
Proven ability to drive partner-sourced pipeline and revenue growth, consistently exceeding sales targets
Strategic thinker with the ability to identify and capitalize on market opportunities and trends
Experience negotiating and executing complex partnership agreements
What we offer:
Equity
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!