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Front Logo Front · Sales

Director of Partnerships & Channel

United States 240000.00 - 283000.00 USD / Year · Job Posted January 25, 2026
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Job Description

As the Director of Partnerships & Channels at Front, you will spearhead the development and execution of our partnerships strategy, driving significant revenue growth and market expansion. You will be responsible for building and leading a high-performing program, cultivating strategic relationships in target partner ecosystems including Technology Services Distributor (TSD) channel partners in the CX & customer support industries. You will collaborate closely with Front’s executive leadership, Sales, Marketing, Product, Finance, and Legal teams to develop and manage pipeline and go-to-market (both co-selling and co-marketing) initiatives that generate substantial incremental revenue and establish Front as a leader in the CX ecosystem. You will be a key leader within Front, shaping and evolving our partner programs, processes, and overall strategy to drive long-term scalability and success.

Job Responsibility

  • Expand and refine the long-term strategy for increasing Front’s pipeline and revenue in the CX ecosystem through strategic partnerships with TSDs and key channel partners
  • Cultivate and manage strategic relationships with key partners, serving as the senior point of contact
  • Become a subject matter expert on Front and all of our products
  • Leverage expertise to educate and capture mindshare with our partners
  • Collaborate with Front’s executive leadership, Sales, Marketing, Product, Finance, and Legal teams to align partnership strategies with overall business objectives and increase sales pipeline and revenue growth
  • Identify, negotiate, and execute partnership agreements that maximize value for Front and its partners
  • Drive joint marketing and sales initiatives with partners to generate awareness, pipeline, and revenue
  • Travel as needed (up to 30%) to support key partner meetings, industry events, and strategic initiatives
  • Establish and track key performance indicators (KPIs) for partner activity, enablement, and pipeline
  • Provide regular reporting and analysis to executive leadership
  • Stay at the forefront of industry trends and insights
  • Proactively identify new partnership opportunities and provide strategic recommendations to drive business growth
  • Lead cross-functional initiatives to align internal teams at Front with strategic partners
  • Ensure seamless collaboration and execution of partnership programs

Requirements

  • 10+ years experience in channel sales, business development, or strategic partnerships
  • At least 5 years in a management role
  • Proven track record of developing and executing successful strategic partnership strategies in the SaaS industry, including with TSD channel partners
  • Extensive experience cultivating and managing strategic relationships with key partners, including TSDs, other channel partners, and ISV/integration partners
  • Excellent communication, negotiation, and presentation skills
  • Ability to effectively engage and influence executive-level stakeholders within Front and partner organizations
  • Goal oriented and the ability to thrive in a fast-paced technology-driven sales environment
  • Deep understanding of the CX & customer support landscape
  • Strong network of relationships within the TSD & master agent ecosystem
  • Proven ability to drive partner-sourced pipeline and revenue growth, consistently exceeding sales targets
  • Strategic thinker with the ability to identify and capitalize on market opportunities and trends
  • Experience negotiating and executing complex partnership agreements

What we offer

  • Equity
  • Private health insurance, including plan options at no cost to employees
  • Paid parental leave
  • Flexible time off policy
  • Flexibility to work from home 3 days/week (unless posted as a full-remote role)
  • Mental health support with Workplace Options
  • Family planning support with Maven
  • $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
  • Wellness Days - Fronteers get an additional day off on months with no holidays
  • Winter Break - Our offices are closed from Christmas to New Year's Day!
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