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The Director of Partner Management is responsible for managing a team of colleagues to deepen card acceptance in Mexico through third party partnerships under the OptBlue and Aggregator models. The role leads a team of 10 Amex Colleagues.
Job Responsibility:
Managing a team of colleagues to deepen card acceptance in Mexico through third party partnerships under the OptBlue and Aggregator models
Leading the third-party acquiring partnerships team
Analyzing the market to identify potential third-party acquirers, liaising with Merchant Acquisition teams to establish partnerships
Effectively engaging with acquiring partners, with the aim of deepening relationships that generate strategies to deliver value for both American Express and partner
Leading the analysis of opportunities and defining a robust strategy to deepen partner relationships that will ensure American Express is available as a payment method across all of the partner’s products (e.g., POS, contactless, e-commerce)
Leading the analysis to devise tactical strategies to manage the sponsored merchant engagement funnel, ensuring enablement, engagement, welcomed Acceptance and activation to maximize Cardmember POC and maximize business volume
Leading the relationship with internal partners: Global Acquiring Capabilities, Compliance, OE, Marketing, PCG, Pricing, GCO, GSG, among others
Requirements:
A minimum of 10 years of experience in payments industry including experience building high performance teams
Proven strategic thinking and financial/analytical acumen
Demonstrated commercial experience and team leadership for design and execution of winning strategies
Extensive negotiation experience and relationship management skills of external partnerships
Ability to build strong Blue Box linkages at all organizational levels and across multiple functions
Ability to lead work within a fast-paced team environment and deliver results under pressure
Problem solving and decision-making ability
Bilingual (English/Spanish)
What we offer:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program