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Director of Outpatient Services

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Acadia Healthcare

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Location:
United States , Madison

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Shorewood Behavioral Health is a newly established, 120-bed acute behavioral health hospital in Madison, Wisconsin, dedicated to providing compassionate, evidence-based inpatient and outpatient psychiatric care for individuals facing mental health and substance use challenge. The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality – by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.

Job Responsibility:

  • Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
  • Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
  • Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement
  • Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
  • Actively support business development and outreach activities to enhance brand awareness and drive direct admissions
  • Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs
  • Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population
  • Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development
  • Hire, onboard, and retain a high-performing team
  • Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students
  • Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws)
  • Develop and assist with the development and implementation of policies and procedures
  • Ensure accurate and timely documentation of patient records and services delivered

Requirements:

  • Master’s or Doctorate-level Licensed Clinician – e.g., LCSW, LMHC, LMFT, PsyD, PhD
  • Minimum of 4 years in behavioral healthcare
  • 2+ years of operations and managerial experience
  • Experience with PHP and IOP levels of care strongly preferred
  • Preference for experience working with acute psychiatric hospital and/or residential SUD treatment providers

Nice to have:

  • Experience with PHP and IOP levels of care
  • Experience working with acute psychiatric hospital and/or residential SUD treatment providers
What we offer:
  • Health & Well-being
  • Retirement Savings
  • Assistance & Support
  • Career Development

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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