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Shorewood Behavioral Health is a newly established, 120-bed acute behavioral health hospital in Madison, Wisconsin, dedicated to providing compassionate, evidence-based inpatient and outpatient psychiatric care for individuals facing mental health and substance use challenge. The Director of Outpatient Services is responsible for leading the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality – by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.
Job Responsibility:
Oversee day-to-day operations and clinical program for PHP and IOP services, including occasional facilitation of groups
Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
Monitor KPIs regularly and adjust operations to meet goals, address barriers, and ensure continuous improvement
Serve as a visible leader with internal stakeholders to drive step-down admissions from inpatient units and build advocacy for outpatient care/behavioral health care continuum
Actively support business development and outreach activities to enhance brand awareness and drive direct admissions
Coordinate weekly group assignments and session topics to balance clinician workloads and tailor care to patient cohort needs
Utilize feedback, patient outcome data, and satisfaction surveys to enhance care delivery and program relevance and to ensure services remain accessible and responsive to the needs of the target population
Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives, including expansion planning and program development
Hire, onboard, and retain a high-performing team
Provide supervision, training, and mentorship for clinical and support staff, including therapists, counselors, BHAs, and students
Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations (e.g., Joint Commission, CMS, state laws)
Develop and assist with the development and implementation of policies and procedures
Ensure accurate and timely documentation of patient records and services delivered