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San Jose Behavioral Health Hospital is seeking an experienced Director of Outpatient Services to lead our vast outpatient program. The Director is responsible for leading the day-to-day operations and long-term success of the facility’s partial hospitalization programs (PHP) and intensive outpatient programs (IOP). This role is accountable for achieving key performance targets - including volume growth, financial performance, patient experience, and clinical quality – by driving clinical excellence, operational rigor, referral growth, and standardized care delivery across the behavioral health care continuum. The Director will serve as a clinical leader, performance coach, and community advocate, ensuring a seamless transition for patients stepping down from inpatient care and patients stepping up from community-based care.
Job Responsibility:
Oversee day-to-day operations and clinical program for PHP and IOP services
Achieve key business objectives including ADC, visits, revenue, EBITDA, patient retention, patient satisfaction, and clinical quality outcomes
Monitor KPIs regularly and adjust operations to meet goals
Serve as a visible leader with internal stakeholders to drive step-down admissions
Actively support business development and outreach activities
Coordinate weekly group assignments and session topics
Collaborate with divisional and corporate leadership on identifying and implementing strategic growth initiatives
Hire, onboard, and retain a high-performing team
Provide supervision, training, and mentorship for clinical and support staff
Ensure compliance with all relevant licensure, accreditation, regulatory, and contractual obligations
Develop and assist with the development and implementation of policies and procedures
Ensure accurate and timely documentation of patient records and services delivered