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The Director of Outlets, Residential will oversee operations at both the Residents’ Beach House—our exclusive, clubhouse-style restaurant with an approachable menu—and Cova, an Italian trattoria crafted specifically for our residents. This leader will ensure exceptional execution, service excellence, and the creation of memorable dining experiences across both venues.
Job Responsibility
Be a part of the pre-opening Residential team
Oversee and direct daily operations for both the Residents’ Beach House and Cova, ensuring a consistent and elevated Four Seasons experience across all residential dining outlets
Select, train, evaluate, lead, motivate, and manage all restaurant employees, including supervisors and assistant managers, ensuring adherence to cultural and service standards. Contribute to long-range strategic planning and operational success
Maintain a strong presence across all outlets, providing team recognition, fostering positive resident interactions, and addressing concerns, complaints, or special requests with professionalism and care
Ensure the quality, consistency, and presentation of all food items and beverages, with expertise in wine and spirits in settings that span breakfast, lunch, and dinner service
Collaborate closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and Sous Chefs to develop innovative menus and curated wine lists for both restaurants, ensuring high product quality at a fair price
Manage labor and operating expenses through effective scheduling, accurate budgeting, strategic purchasing, inventory control, and strong cash management practices
Regularly inspect the physical condition and equipment of all outlets, recommending and implementing improvements to uphold operational and aesthetic standards
Assist with the service of beverages to residents and guests, ensuring prompt and professional delivery
Support the seating and flow of guests to create a warm, organized, and welcoming arrival experience
Assist with the cleaning and maintenance of operational areas to ensure a clean, safe, and inviting environment for both residents and team members
Requirements
College degree, preferably specializing in hotel/restaurant management, or equivalent experience
Two to three years of previous experience in a supervisory or assistant manager position in Food & Beverage
Strong leadership and conflict-resolution skills
Excellent communication and interpersonal abilities
Ability to manage multiple priorities in a fast-paced environment
Working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and SOPs
Ability to operate computer equipment and other F&B systems
Ability to read, write, and speak English
A flexible schedule with the ability to work all shifts, weekends, and holidays (day and evening)
What we offer
Lucrative salary
Market-leading benefits package including Medical, Dental, Vision, and 401K with employer matching—all starting at 30 days
Time-off plans starting on the day of hire
An opportunity to be part of a cohesive team in an inclusive environment
Complimentary and discounted Four Seasons stays around the world
Wellbeing and mental health initiatives companywide