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Director of Outlets, Residential

United States of America, Naples, Florida · Job Posted April 05, 2026
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Job Description

The Director of Outlets, Residential will oversee operations at both the Residents’ Beach House—our exclusive, clubhouse-style restaurant with an approachable menu—and Cova, an Italian trattoria crafted specifically for our residents. This leader will ensure exceptional execution, service excellence, and the creation of memorable dining experiences across both venues.

Job Responsibility

  • Be a part of the pre-opening Residential team
  • Oversee and direct daily operations for both the Residents’ Beach House and Cova, ensuring a consistent and elevated Four Seasons experience across all residential dining outlets
  • Select, train, evaluate, lead, motivate, and manage all restaurant employees, including supervisors and assistant managers, ensuring adherence to cultural and service standards
  • Contribute to long-range strategic planning and operational success
  • Maintain a strong presence across all outlets, providing team recognition, fostering positive resident interactions, and addressing concerns, complaints, or special requests with professionalism and care
  • Ensure the quality, consistency, and presentation of all food items and beverages, with expertise in wine and spirits in settings that span breakfast, lunch, and dinner service
  • Collaborate closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and Sous Chefs to develop innovative menus and curated wine lists for both restaurants, ensuring high product quality at a fair price
  • Manage labor and operating expenses through effective scheduling, accurate budgeting, strategic purchasing, inventory control, and strong cash management practices
  • Regularly inspect the physical condition and equipment of all outlets, recommending and implementing improvements to uphold operational and aesthetic standards
  • Assist with the service of beverages to residents and guests, ensuring prompt and professional delivery
  • Support the seating and flow of guests to create a warm, organized, and welcoming arrival experience
  • Assist with the cleaning and maintenance of operational areas to ensure a clean, safe, and inviting environment for both residents and team members

Requirements

  • College degree, preferably specializing in hotel/restaurant management, or equivalent experience
  • Two to three years of previous experience in a supervisory or assistant manager position in Food & Beverage
  • Strong leadership and conflict-resolution skills
  • Excellent communication and interpersonal abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and SOPs
  • Ability to operate computer equipment and other F&B systems
  • Ability to read, write, and speak English
  • A flexible schedule with the ability to work all shifts, weekends, and holidays (day and evening)

What we offer

  • Lucrative salary
  • Market-leading benefits package including Medical, Dental, Vision, and 401K with employer matching—all starting at 30 days
  • Time-off plans starting on the day of hire
  • An opportunity to be part of a cohesive team in an inclusive environment
  • Complimentary and discounted Four Seasons stays around the world
  • Wellbeing and mental health initiatives companywide
  • A workplace that embraces and promotes diversity
  • Complimentary employee meals and beverages
  • Tuition reimbursement

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