Director Of Operations Job at KemperSports (Wheaton)

Job Description

The Director of Operations is a hands-on, coach-and-player leader who collaborates closely with the Director of Food & Beverage, Director of Golf, Head Superintendent, and Director of Sales to oversee the successful application and completion of strategic initiatives across Cantigny Golf and Cantigny Park. This role manages property-wide day-to-day operations, bridges gaps between departments, and ensures comprehensive property management. The Director of Operations also partners with the General Manager to develop, maintain, and evaluate target initiatives, and to administer workforce-management tasks including training and compliance. This position thrives in a dynamic environment, acts as a manager of change, and leads operational improvements through influence and collaboration rather than authority.

Job Responsibility

Hands-on Leadership, Coaching, and Talent Development
Strategic Initiatives Oversight
Property-wide Operations Management
Cross Department Collaboration and Influence
Change Management and Adaptability
Unfamiliar Areas and Cross-Functional Learning
Workforce Management and Compliance
Administrative and Financial Oversight
Safety, Sanitation, and Compliance
Acting Leadership and Continuity
Training and Development (Coaching Focus)
Systems, Standards, and Process Improvement
Performance Management and Supervision

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field
or an equivalent combination of education and experience
5+ years of high-volume operations management experience in hospitality, recreation, or similar environments
experience coordinating across Food & Beverage, Golf, Grounds/Head Superintendent, and Sales is highly preferred
Demonstrated track record in leading cross-functional teams, budgeting, project management, and strategic execution
Strong verbal and written communication skills
Advanced Excel and proficiency with Microsoft Office Suite
experience with POS and operations software
Solid understanding of inventory controls, vendor management, and cost-control practices
Ability to analyze data, develop actionable plans, and drive results
Customer-service oriented with a collaborative leadership style
ability to bridge gaps between departments
Coaching and mentoring capability
emotional intelligence
facilitation and negotiation skills
Change-management mindset: comfortable guiding teams through ambiguity and organizational shifts
Food safety certification, Safe alcohol service, or related sanitation training (current, or ability to obtain within 30 days of start)
Must be willing to work flexible hours, including evenings, weekends, and holidays as needed to support events and operations
Ability to maintain flexibility in work environment across a large and dynamic property, often requiring extensive walking, standing, moving equipment, etc.

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