Director of Operations, Marriott Bonvoy

Director of Operations

Marriott Bonvoy

Location:
United States, Newport Coast

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

140000.00 - 180000.00 USD / Year

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Job Description:

The Director of Operations at Marriott's Newport Coast Villas is responsible for managing profitability, revenue goals, operations, and human resources activities. The role includes developing operational strategies, monitoring performance, ensuring guest satisfaction, and fostering staff commitment to excellent service.

Job Responsibility:

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
Analyzes service issues and identifies trends
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Develops an operational strategy aligned with the brand’s business strategy
Monitors hotel operations sales performance against budget
Reviews reports and financial statements to determine operations performance
Coaches and supports operations team to manage occupancy and expenses
Champions the brand’s service vision for product and service delivery
Reviews guest feedback and ensures corrective action
Interfaces with customers to obtain quality feedback
Facilitates staff communication and implements solutions to improve guest satisfaction
Sets goals and expectations for direct reports
Manages human resources activities fairly and equitably.

Requirements:

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

What we offer:

Relocation assistance available
Bonus structure
Equal opportunity employer
Inclusive culture.

Additional Information:

Job Posted:
October 09, 2025

Expiration:
November 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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