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Director of Operations

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , Ontario

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Contract Type:
Employment contract

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Salary:

77000.00 - 80000.00 USD / Year
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Job Description:

We are seeking a dynamic and strategic Director of Operations to lead and optimize our hotel's core functions. In this pivotal role, Guest Services and staff retention will be the focus, you will lead all food and beverage operations, ensuring exceptional dining experiences and seamless service throughout the hotel. This role also oversees key guest service departments including the front office, reservations, housekeeping, telephone operations, night audit, and guest transportation to maintain a cohesive and elevated overall guest experience. Your leadership will ensure that all departments work cohesively to meet organizational goals, enhance efficiency, and deliver exceptional service. This is an exciting opportunity for a seasoned professional passionate about shaping operational success and inspiring high-performing teams.

Job Responsibility:

  • Lead and optimize hotel's core functions
  • Focus on guest services and staff retention
  • Lead all food and beverage operations
  • Ensure exceptional dining experiences and seamless service
  • Oversee guest service departments including front office, reservations, housekeeping, telephone operations, night audit, and guest transportation
  • Maintain cohesive and elevated overall guest experience
  • Ensure departments work cohesively to meet organizational goals
  • Enhance efficiency and deliver exceptional service

Requirements:

  • Adhere to all hotel policies and procedures
  • Implement Company policies and assist management with updating company policies
  • Adhere to and implement departmental policies and procedures for telephone, front desk, housekeeping, reservations, sundry shop and guest transportation
  • Be knowledgeable of information contained in circulated management reports and financial statements
  • Participate in career-oriented continuing education programs
  • Assure the maintenance of accurate, complete and thorough departmental files
  • Assure the maintenance of data relevant to forecasting hotel revenue and departmental expenses
  • Supervise the maintenance of records on hotel supplies
  • Direct the revenue maximization activities of the front desk and reservations departments
  • Assure the maintenance of complete, organized and accurate files of past guest transactions
  • Maintain departmental expenses within budget limitation
  • Represent the hotel with enthusiasm, professionalism and businesslike appearance
  • Be knowledgeable on all important hotel features, amenities and services
  • Maintain good working relationships with all hotel employees
  • Be knowledgeable on hotel room rates and rate setting
  • Maintain the confidentiality of proprietary company information

Additional Information:

Job Posted:
November 15, 2025

Expiration:
December 30, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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