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We are seeking a dynamic and strategic Director of Operations to lead and optimize our hotel's core functions. In this pivotal role, Guest Services and staff retention will be the focus, you will lead all food and beverage operations, ensuring exceptional dining experiences and seamless service throughout the hotel. This role also oversees key guest service departments including the front office, reservations, housekeeping, telephone operations, night audit, and guest transportation to maintain a cohesive and elevated overall guest experience. Your leadership will ensure that all departments work cohesively to meet organizational goals, enhance efficiency, and deliver exceptional service. This is an exciting opportunity for a seasoned professional passionate about shaping operational success and inspiring high-performing teams.
Job Responsibility:
Lead and optimize hotel's core functions
Focus on guest services and staff retention
Lead all food and beverage operations
Ensure exceptional dining experiences and seamless service
Oversee guest service departments including front office, reservations, housekeeping, telephone operations, night audit, and guest transportation
Maintain cohesive and elevated overall guest experience
Ensure departments work cohesively to meet organizational goals
Enhance efficiency and deliver exceptional service
Requirements:
Adhere to all hotel policies and procedures
Implement Company policies and assist management with updating company policies
Adhere to and implement departmental policies and procedures for telephone, front desk, housekeeping, reservations, sundry shop and guest transportation
Be knowledgeable of information contained in circulated management reports and financial statements
Participate in career-oriented continuing education programs
Assure the maintenance of accurate, complete and thorough departmental files
Assure the maintenance of data relevant to forecasting hotel revenue and departmental expenses
Supervise the maintenance of records on hotel supplies
Direct the revenue maximization activities of the front desk and reservations departments
Assure the maintenance of complete, organized and accurate files of past guest transactions
Maintain departmental expenses within budget limitation
Represent the hotel with enthusiasm, professionalism and businesslike appearance
Be knowledgeable on all important hotel features, amenities and services
Maintain good working relationships with all hotel employees
Be knowledgeable on hotel room rates and rate setting
Maintain the confidentiality of proprietary company information
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