Director of Operations

• Lead Operations for a Book of Business: Oversee workflow, resourcing, and profitability for an assigned client portfolio
• Optimize Agency Processes: Build and refine standardized systems for project management, resourcing, and delivery
• Manage Resourcing & Capacity: Balance workloads, forecast staffing needs, and maximize team utilization
• Oversee Vendors & Compliance Management: Maintain vendor relationships, contracts, and compliance documentation
• Drive Financial Accountability: Partner with Account and Finance teams to monitor scopes, budgets, and operational efficiency
• Champion Continuous Improvement: Identify bottlenecks, streamline workflows, and elevate operational performance
• Lead Pricing and Product evolution: A leader for new business proposals and agency product and pricing
• Lead Agency Onboarding for New Hires: Lead the end-to-end onboarding process to ensure all operational processes, tools, and procedures are effectively introduced and adopted
• Oversee Productions: Lead productions for smaller projects and collaborate with a team on large-scale initiatives, ensuring all workflows, timelines, and processes are properly managed

• 10+ years of agency experience in operations, project management, or production management
• 5+ years in a senior operational role within a full-service creative or media agency
• Proven success managing a book of business — balancing people, process, and profit
• Hands-on experience with agency systems (Workfront, Monday.com, Asana, or similar)
• Strong financial, vendor, and compliance management acumen
• Collaborative leadership style and excellent communication skills

Knowledge in talent management and SAG-AFTRA is preferred