Director of Operations Jobs

Industrious

Location:
United States, New York City

Category:
Real Estate

Contract Type:
Not provided

Salary:

145000.00 - 155000.00 USD / Year

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Job Description:

Industrious is partnering with Kato International to make Tower 49 the first Class A office building with true flexibility and hospitality at its core in Midtown, NYC, and this role will play a central role in bringing it to life. This role is the conductor responsible for working closely with the Kato team to define the overall strategy for the building, bring together all of the right people from within the Industrious, Kato, and external partners to collaborate, and make sure our execution is on point.

Job Responsibility:

Define the overall strategy for the building
Bring together all of the right people from within the Industrious, Kato, and external partners to collaborate
Make sure our execution is on point
Write the strategic plan for the building
Sequence the pieces across design & architecture, construction, marketing, sales, operations, and accounting
Anticipate issues before they become problems
Reflect on learnings
Facilitate a stand-up of all of the functions working on ongoing projects
Meet with the Industrious sales team, our broker partners and the Kato team to review trends
Work with our accounting team and the Kato team to make sure we have an accurate read on the numbers
Spend time with the leaders of the coworking floors and the conference center to identify ways we could work better together
Synthesize a questions and issue list from all activities happening in the building
Walk the building as part of your daily rounds to check how the building feels, how construction is coming along on our newest floors, and what would improve our members’, guests’, and tenants’ experience even more

Requirements:

P&L Management experience in Commercial Real Estate/Hospitality: You've held direct P&L responsibility (budgeting, forecasting, cost control, and revenue optimization) for a significant operating asset, ideally a Class A commercial office building, a large mixed-use property, or a high-end hotel
Tenant/Guest Experience and Operations Leadership: You have a demonstrated track record of leading multi-functional teams (including property management, engineering, security, and guest services) to deliver a premium, hospitality-first experience for tenants, members, or guests
Capital and Operational Project Oversight: Experience successfully managing major capital improvement projects (e.g., lobby renovations, amenity build-outs, system upgrades) from design through execution and stabilization, ensuring minimal disruption to ongoing operations
Complex Stakeholder Management (Owner/Operator): Proven ability to build and maintain high-trust, collaborative working relationships with building ownership (like the Kato team), major tenants, and external broker partners to align on asset strategy and financial goals

What we offer:

Annual 15% bonus
Participation in our long-term incentive program
Heavily subsidized healthcare plans
Generous paid time off
Wellness programs
Professional development grants
401k plan

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Director of Operations